job description
Ambassador
As an ambassador, naturally you are enthusiastic, optimistic and treat everyone with respect. You work together with your fellow ambassadors to deliver exceptional service for our guests!
Your main tasks are:
- welcoming our guests to the world of citizenM
- help our guests at check-in / check-out kiosk
- work with our Property Management System
- serve a signature sandwich, salad or warm dish
- prepare a super coffee and delicious cocktail
- maintain the lobby, canteenM and food displays
- re-stock canteenM
- guarantee the quality of food & beverage
- talk and listen to our guests, and inform them about the hotel and also of the city; the best places to be, eat, shop or club
- inform our guests on worldly goods and other citizenM gear available at the hotel gift shop
Your shift:
| |
early |
late |
| Fulltime |
07.00 - 15.00 |
15.00 - 23.00 |
- are fluent in English
- can multi-task
- do not need to have specific hotel experience
- love to meet and greet different people
- Are passionate about the things you're doing
We...
- offer you a mobile job, never dull or standard
- offer you a special training program and a personal development plan
- reward you for good performance
- give you an exclusive citizenM outfit
apply / jobs / test yourself
Night Ambassador
As a night ambassador, naturally you are enthusiastic, optimistic and treat everyone with respect. You work together with your fellow ambassadors to deliver exceptional service for our guests!
Your main tasks are:
- welcoming our guests to the world of citizenM
- help our guests at check-in / check-out at the kiosk
- work with our Property Management System
- execute administrative night-audit duties
- supervise general security of our guests and the
- security floor checking
- controlling and monitoring irregularities
- accompanying guests during emergency situations
- serve a signature sandwich, salad or warm dish
- prepare a super coffee and a delicious cocktail
- maintain the lobby, canteenM and food displays
- re-stock canteenM
- guarantee the quality of food & beverage
- prepare food and beverage assortment and display for the following day
- talk and listen to our guests and inform them on the hotel but also on the city; the best places to be, eat, shop or club
- inform our guests on worldly goods and other citizenM gear available at the hotel gift shop
Your shift
Fulltime 23:00 - 07:00
- are fluent in English
- have an affinity for administrative duties
- have a great sense of responsibility
- love to meet and greet different people
- are passionate about the things you're doing
We...
Assistant Hotel Manager
As an assistant hotel manager you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.
ensure guest satisfaction
you will:
- welcome our guests and help them check in and check out at the kiosks
- maintain the hotel environment to ensure a clean and comfortable experience
- know the places to shop, eat, drink, club and generally experience the best the city has to offer
- handle reservations and process administrative matters
- work with our Hotel Management System
- manage daily SocietyM meeting rooms and functions where applicable
stewardship
you will:
- lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
- ensure a sound understanding of citizenM brand values
- coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- demonstrate excellent problem analysis skills and decision making
- create shift schedules, ensure adequate cover at all times, and assign daily tasks
- be responsible for your own personal planning and work organization
- ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
food and beverage
you will:
- work with the team to serve our guests in canteenM
- work with our Point of Sale system
- demonstrate exceptional product knowledge of canteenM and guarantee quality
- manage daily f&b revenue targets and drive commitment to monthly results
maximize revenue opportunities
you will:
- seek opportunities to generate revenue while providing added value to our guests
- coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
- report daily hotel revenue and be responsible for the handling of cash
cost control
you will:
- manage the purchasing of all food and beverage items and hotel operating equipment
- manage stock in line with fluctuating levels of business, minimizing waste
- ensure the respect for the property in which you work
Your shift
|
early |
late |
night |
| Fulltime |
07.00 - 15.00 |
15.00 - 23.00 |
23.00 - 07.00 |
You...
- fluent in English
- can multi-task
- do not need specific hotel experience but need to have 2 years or more managerial / coaching experience
- are a team player
- love to meet and greet different people
- are passionate about the things you're doing
We...
- offer you a mobile job, never dull or standard
- offer you a special training program and a personal development plan
- reward you for good performance
- give you an exclusive citizenM outfit
apply / jobs / test yourself
Hotel Manager
As the hotel manager you are managing all operational aspects of the hotel including recruiting citizenM colleagues, training and coaching the ambassadors and assistant hotel managers. You take full ownership and accountability for the hotel’s performance, and are responsible for reporting to the citizenM Support Office.
ensure guest satisfaction
you will:
- work alongside the hotel team to welcome our guests
- actively look for ways to deliver a memorable guest experience at citizenM no matter how big or small, and empowering the hotel team to do the same
- oversee the hotel environment to ensure a clean and comfortable experience
stewardship
you will:
- lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
- ensure a sound understanding of citizenM brand values
- coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
- demonstrate excellent problem analysis skills and decision making
- oversee shift schedules, ensure adequate cover at all times, and assign tasks
- be responsible for your own personal planning and work organization
- ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety
food and beverage
you will:
- demonstrate exceptional product knowledge of canteenM and guarantee quality
- oversee the management of f&b revenue targets and drive commitment to monthly results
maximize revenue opportunities
you will:
- seek opportunities to generate revenue while providing added value to our guests
- lead the Housekeeping and Engineering departments with the goal to effectively manage the hotel room inventory, ensuring rooms are maintained and presented in top condition
- oversee reporting hotel revenue and be responsible for the handling of cash
cost control
you will:
- oversee the purchasing of all food and beverage items and hotel operating equipment
- oversee the management stock in line with fluctuating levels of business, minimizing waste, and delivering a monthly stock report
- ensure the respect for the property in which you work
you...
- have strong communication skills
- do need a couple years of "hotel" managerial experience /li>
- are an open and positive team player
- love to meet and greet different people
- are passionate about the things you're doing
we...
- offer you a mobile job, never dull or standard
- offer you a special training program and a personal development plan
- reward you for good performance
apply / jobs / test yourself
Hotel Engineer
As a hotel engineer you are responsible for the complete day to day maintenance in the hotel. You will communicate with the hotel manager, housekeeping department, the Development department of citizenM, and all subcontractors.
your main tasks are:
- making sure our guests are happy! ensure our rooms are working and nothing is damaged.
- inform the hotel team which rooms can and can't be sold
- support the hotel team with technical tasks throughout the hotel
- on call in case of emergencies
- manage and coordinate 3rd party subcontractors in terms of preventive maintenance and be the 1st point of contact in case of any issues with the building installations
- responsible for the hotel safety. this means you are involved in executing the water risk assessment and fire risk assessment.
- keep everybody informed
Your Shifts
you...
- are a skilled, all round engineer with basic knowledge of electrical, mechanical and plumbing systems
- are able to work independently
- have basic knowledge of computers (email, excel, word)
- are eager to learn and develop yourself
- do not have a 9-5 mentality, interesting challenges always happen at unexpected times
- are pro active and enthusiastic
- are ready to work in a team, side by side with the hotel staff and citizenM’s development department
- are passionate about the things you're doing
we...
- offer you a mobile job, never dull or standard
- offer you full training on all building plants
- will develop your skills and knowledge
- give you an exclusive citizenM outfit
apply / jobs / test yourself
Head of Maintenance
key responsibilities
- the Head of Maintenance is in charge of maintenance of all our hotels. He or she will be responsible for maturing the current maintenance policies in order to make them future proof and global.
- during development of new hotels, the Maintenance Manager will be involved in specifying systems and materials and plays a major role during the commissioning and handover phases.
- the Head of Maintenance is responsible for the Building Management Systems (BMS) of the hotels.
tasks
- responsible for the “policy” on citizenM maintenance in various international cities.
- maintenance team management at the central office and in the hotels.
- budgeting and cost management
- tender, negotiate and procure maintenance contracts.
- streamlining reporting structures and minimizing response times.
- building handover to citizenM operations.
qualifications
- a degree in Mechanical/Electrical Engineering.
- solid experience with IT- and BMS systems.
- at least 4 years of relevant work experience at an international hotel-, or real estate company.
- balanced and effective risk manager.
- a result driven, pro-active and structured team player with great overview.
- strong ability to motivate and convince.
- an avid internationalist and global citizen.
- fluent in English and a second language, preferably French.
- experience in London, New York, Paris or Hong Kong is a plus.
citizenM is located in Voorschoten, Netherlands. The job involves frequent international travelling, with regular overnight stays.
we offer
- an extremely exciting job in the hotel industry.
- an international work field.
- an independent position with room for personal initiative.
- a high quality work environment in a team with highly motivated colleagues.
- many sleepless nights but no more dull days.
apply / jobs / test yourself
Internship (Voorschoten, The Netherlands)
As an intern you work with the reservations and guest support team, assisting people making reservations and answering reservation related inquiring. Naturally you are enthusiastic, optimistic and treating everyone with respect.
main tasks and responsibilities
- assisting people in making their reservation online and answering reservation related inquiries
- entering of manual reservations
- answering the phone for reservation related inquiries
- answering emails for reservation related inquiries
- assisting with monthly commission checks
- diverse revenue tasks
you..
- speak fluent English and preferably one other language
- are a self-starter who shows initiative
- smile when on the phone
- are accurate with data
- are passionate about hospitality
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Office Secretary
For our central office in Voorschoten we are looking for an Office Secretary.
Job profile
- Updating and assuring implementation of office procedures
- Assisting in corporate IT and telephony
- Responsible for all printed matters of the central office
- Arranging meetings, internally and externally, guarding the follow-up
- Handling of office supplies, copy machines and video conferencing system
- Handling incoming and outgoing mail
- Assisting in the maintenance of the citizenM internal website
- Assisting in HR administrative tasks
- Making all travel arrangements for the OPS department
- General administrative tasks
- Responsible for maintenance of office and meeting rooms
- Receiving visitors, acting as a hostess
Required skills
- Pro-active and self-motivated
- Quality and service minded
- Ability to multi-task
- Flexible
- Discrete and loyal attitude
- Excellent organizational skills
- Team spirit, social and friendly
- Fluent English language skills
- No 9-5 mentality
apply / jobs / test yourself
