1. Introduction

The object of this document is to regulate the RULES OF USE and to safeguard the PROTECTION OF THE USERS of www.citizenM.com (hereinafter www.citizenM.com), owned by CITIZENM HOTELS (hereinafter CITIZENM), with corporate address Leidseweg 219, 2253 AE Voorschoten, The Netherlands, telephone +31208117000 and fax +31208117049. The terms "You" and "USER" are used herein to refer to the individuals or entities that access this web site for whatever reason.

Through www.citizenM.com and its other official web sites, CITIZENM provides users with information on its hotels and other services, such as on-line Room Reservations, Pre-Reservation Services, Retail, an Online community, a Hotel and Availability console, Employment Opportunities and the different promotions constantly being developed (hereinafter the Services).

The use of this site and/or its services presupposes user's complete and unconditional agreement with and the validity of each and every one of the General Terms and Conditions stipulated in the latest updated version of these Rules of Use. Consequently, user must be aware of the importance of reading these rules each time it visits www.citizenM.com. Access to and/or the use of certain services on offer to users (hereinafter user) at www.citizenM.com may be subject to certain conditions which, depending on the case, may replace, amend and/or complete these Rules of Use, meaning that user must read and accept these conditions before accessing and/or using the services and contents.

2. Use of the www.citizenM.com Site and Services

2.1 User undertakes to use the www.citizenM.com site and the services made available through it in accordance with the Law, decency, respectability and law and order and the provisions of these Rules of Use. Consequently, user has the obligation of refraining from using www.citizenM.com and the services for illicit purposes and effects and/or contrary to what is established in these Rules of Use, in a manner that may be injurious to the rights and/or interests of third parties or that may in any way harm CITIZENM and/or its image or the www.citizenM.com site or prevent its normal use or the Services accessed via the site by other users.

2.2 For greater efficiency in the working of its www.citizenM.com site for the benefit of its users, CITIZENM may at any time and without prior warning unilaterally modify any substantial aspect of the site, the Services it provides or the operational, technical or usage conditions of www.citizenM.com.

2.3 Users of www.citizenM.com must abide by any instructions that www.citizenM.com, CITIZENM or its duly authorized personnel may send by e-mail.

3. Protection by CITIZENM of Users' Personal Data

Whenever a www.citizenM.com user submits its CV to be considered for one of the employment opportunities offered through the web site, it is voluntarily providing data of a personal type (hereinafter Personal Data) which CITIZENM processes automatically and incorporates into a file for the purpose of being able to provide and offer its services. This file is the responsibility of CITIZENM and is registered with the competent authority.

Due to the characteristics of the CITIZENM activity and its services and in order for it to develop and meet its targets, it may be necessary for these data to be ceded to third parties, which may include international transfers. These personal data may be transferred to companies within CITIZENM Hotels and/or to other interested parties. The sole purpose of this transfer of personal data to these entities is the correct rendering of the services offered by CITIZENM.

CITIZENM services are not for use by minors and CITIZENM neither requests nor collects information relating to minors.

CITIZENM may collect information through such devices as cookies or log files on the browsing habits of its www.citizenM.com users. These devices are associated exclusively with one user and its own personal computer. In these cases, CITIZENM will only use these data as a whole and with the ultimate aim of improving its services. It is possible that CITIZENM may share this information with client companies but always globally and solely for statistical purposes.

4. Causes for Exclusion

CITIZENM reserves the right to temporarily or definitively exclude a user in the following cases:
Breach of any of the General Conditions of Use established in this document.
Violation of the Law, decency or law and order.

By excluding a user, CITIZENM does not waive its right to take legal action or the compensation that may correspond to it by Law.

5. Right to Amend the Rules of Use

CITIZENM reserves the right, without prior warning, to unilaterally amend any of the terms and conditions of these Rules of Use, in the terms and conditions that it may deem necessary, informing users of such amendments at citizenM.com.

6. Copyright and Intellectual Property Rights

All information contained in www.citizenM.com, its graphic design and the code in HTML, JAVA, JAVA Script or Active X language is protected by copyright or other intellectual property rights. These rights belong exclusively to CITIZENM or its licensors. Internet users who access the site can display the information contained in it and download or make copies of it in their own computer system, always provided that the copied elements are not subsequently ceded to third parties or installed in a server connected to the Internet or a local network. Without prejudice to the provisions of these Rules of Use, the distribution, modification, cession, public communication, reproduction or any other act relating to part or all of the information posted on www.citizenM.com, without the prior autorization of CITIZENM, is prohibited.

User must use the information contained in www.citizenM.com and its contents in a diligent, correct and licit manner and, above all, solely for its personal and non-commercial use and on the condition that it does not eliminate or modify the content or any references to sources, copyright and all other data identifying the rights of CITIZENM or third parties, i.e. respecting their original form. All reproductions and copies and the distribution or publication, of whatsoever type, of the content of the information posted at www.citizenM.com, without the prior written authorization of CITIZENM, is prohibited. Authorization for reproduction can be requested by sending an e-mail to www.citizenM.com has been entered in violation of copyright or other intellectual property rights, user is requested to communicate this circumstance to CITIZENM in writing by e-mail to [email protected].

This communication should contain the following information, as a minimum: a) name, address, telephone number and e-mail address of the claimant; b) details of the owner of the copyright or other intellectual property rights that may have been infringed; c) an indication of the infringed contents and their position in the www.citizenM.com site; d) a declaration to the effect that the content has been entered without the express permission of the owner of the copyright or other intellectual property rights. The foregoing notwithstanding, CITIZENM reserves the right to defend itself against claims based on the pertinent rules relating to publicity, copyright and other intellectual property rights.

7. Hyperlinks

7.1 In the event that www.citizenM.com refers, via links, to third-party publicity or Web pages, CITIZENM is not responsible for the control and has not previously controlled, approved or taken on the services, contents, data, files, products or any kind of material contained in the third party web page or pages. Consequently, under no circumstances does CITIZENM accept liability for the legality of the content of such page(s) and, as an example but in no way being limited thereto, the third party has sole responsibility for the contents' compliance with legality, decency, respectability and law and order and for ensuring that they do not impair the rights of any third parties. The existence of a hyperlink does not presuppose the existence of any type of relationship between CITIZENM and the owner of the web page with which the link is established.

7.2 All users or third parties aiming to establish a hyperlink with the www.citizenM.com site must guarantee that the hyperlink only allows access to the pages or services of the www.citizenM.com site and, by way of an example but not being limited thereto, does not carry out reproductions of the contents, deep-links, browsers or inaccurate and incorrect statements on the www.citizenM.com site or its contents. With the exception of those signs which form part of the hyperlink, user must guarantee that the web page establishing the hyperlink does not contain brands, commercial names, company signs, trade names, logos, slogans or any type of distinctive sign pertaining to CITIZENM.

8. Guarantee and Liability Disclaimer

8.1 CITIZENM does not guarantee the reliability, availability or continuity of its web site's operation or of the products and services made available to user and, consequently, disclaims all liability for any damages and/or losses of any type that may be due to the lack of reliability, availability or continuity of its web site or services. Nevertheless, and to the extent that this is possible, it will endeavour to make technical assistance available to the affected person.

8.2 CITIZENM does not undertake to control and has not previously controlled the contents for the presence of viruses or other elements that may cause alterations in the software or hardware of user or persons who visit the site and, consequently, is not responsible for any damages and/or losses of any type that may result therefrom.

8.3 CITIZENM does not undertake to control and has not previously controlled, approved or taken on the services, contents, data, files, products or any kind of material existing on third-party web pages and, consequently, under no circumstances is it responsible for the legality of their web pages' contents, which is the sole responsibility of the third parties, including, by way of an example but not being limited thereto, their contents' compliance with legality, decency, respectability and law and order, ensuring that they do not impair the rights of any third parties.

8.4 CITIZENM does not undertake to control and does not control or guarantee the reliability, availability or continuity of the working of the products or services made available to user by third parties hosted outside www.citizenm.com and, therefore, it disclaims all liability for any damages and/or losses of any type that may be due to the lack of availability, reliability or continuity of its web site or services.

8.5 User shall be responsible for any damages and/or losses of any type that CITIZENM may suffer as a result of user's non-fulfilment of the law or any of the general conditions laid down in this agreement.

9. Rules of Use Safeguard

Should any of the stipulations of these Rules of Use be declared null and void or unenforceable, the remaining conditions shall be maintained in the agreed terms. CITIZENM undertakes to substitute the stipulation in question, adhering as far as is possible to the initial intent of the parties.

10. Applicable Law and Competent Jurisdiction

These Rules of Use are governed by Dutch Law. For the settlement of any disputes that may arise in connection with their total or partial validity, execution, compliance or resolution, CITIZENM and user, expressly waiving their own or any other venue that may correspond to them, agree to abide by the jurisdiction of the Courts and Tribunals of the city of Amsterdam. This contract constitutes the total and complete agreement between CITIZENM and user and substitutes all previous pacts, undertakings, statements and agreements, whether written or oral, that may have existed previously between both parties.



It appears you are using an older web browser! While using our site, you may encounter some trouble along the way. For PC users, we recommend upgrading to the latest version of Internet Explorer or Firefox. For Mac users, we recommend the latest version of Safari or Firefox.

Cancel Reservation
close

To retrieve your reservation(s), please fill in your last name and the confirmation number.

citizen login
close
become a citizen
close
close

citizenM says:

free WiFi that works everywhere (except the shower).

close

citizenM says:

alien invasions whenever you want. 50 free movies on demand.

close

citizenM says:

great journeys start by asking great questions (and buying sunscreen).

close

Site Map

close

Privacy Policy

close

Privacy and cookie policy statement

close

Press Release

close

apply

close

citizenM Test