Mi casa es su casa. We welcome all citizens but here’s what we expect in return for opening our doors to you.
citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. Smoking is only allowed in designated areas outside of the hotel. A fine applies for not respecting this policy.
Pets are not allowed at any citizenM hotel; however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.
front door closing time
The front doors are open up to 11.00 PM. If you are checking in after 11.00 PM, you can also use the intercom and we will open the door for you if you have a reservation with us. If you already have a key, you may scan it to open the door to enter.
Travelling on your own? You must have so many stories to share and we would like to hear them! But please make sure you are 18 years or older if you are adventuring solo without a legal adult.