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refund

Of course we will refund you properly.

If you need to cancel your booking online, and are entitled to a refund according to our policies, the refund will be automatically arranged within 1 to 2 business days, depending on your bank, it can take up to 5 business days to be refunded.
No additional email or phone call is needed.

double charged

We are sorry for the inconvenience. Please email us your credit card overview together with the information of your stay, and we will get your refund sorted quickly. You can expect a response within 96 hours of receiving your email.

You can also let us know via chat by clicking on the logo at the bottom right of the screen and we can look into it right away.