Of course we will refund you promptly if you have chosen the refundable rate.
If you need to cancel your booking online, and are entitled to a refund according to our policies, the refund will be automatically arranged within 1 to 2 business days. Depending on your bank, it can take up to 5 business days for the refund to appear in your bank account.
No additional email or phone call is needed.
We are sorry for the inconvenience. Please email us your credit card overview together with the information of your stay, and we will get your refund sorted quickly. You can expect a response within 24 hours of receiving your email.