Back to Kuala Lumpur Bukit Bintang hotel

house rules

“Mi casa es su casa.” We welcome all citizens but here’s what we expect in return for opening our doors to you.

No Smoking
citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. Smoking is only allowed in designated areas outside of the hotel. A fine applies for not respecting this policy.

Pets are not allowed at any citizenM hotel.

Front door closing time
The front doors are open up to 12.00 AM. After this you may use your room key to enter. If you are checking in after this time, you can also use the intercom and we will open the door for you if you have a reservation with us.

Age limit
Travelling on your own? You must have so many stories to share and we would like to hear them! But please make sure you are 18 years or older if you are adventuring solo without a legal adult.