how can we help?
We might have the answers to all of life's questions. If not, contact us.
our top 6 most-asked questions
The questions we get asked the most often!
bookings
How, what and where to book.
hotel information
Paris, New York or Taipei? Find all location-specific information here.
Europe
United States of America
Asia
citizenM Kuala Lumpur Bukit Bintang hotel
How do I get to the hotel?
Do you have parking at the hotel?
How do I check in/check out?
Is it possible to... ? (yes, we do have a few house rules)
What type of rooms do you have?
What can I find in the room ?
What can I find at the hotel?
Can you store my luggage?
We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Do you have a gym ?
There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.
collectionM
Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.
What and when can I eat?
citizenM Taipei North Gate hotel
societyM meeting rooms
How, what and where to book a meeting room.
group bookings
How, what and where to book 11 or more rooms.
contact
All the ways you can get in touch with us.