Payment also needs to happen. You can pay in different ways at citizenM. Find all your options here.
When your booking is confirmed on our website, you straight away will find the option 'PREPAY'. To prepay your booking is not mandatory, you are always able to pay at check-in as well.
Via my booking you are able to prepay the booking until check-in. Once the guest is checked in, prepayment is no longer possible.
There are 4 simple steps to prepay for the room:
Login via 'my booking' by using the last name of the guest and confirmation number or simply login here.
Click on the green button prepay. You can find the amount to pay on the left side under 'Payment'.
Fill if needed an allowance, the total booking amount is already pre-filled. Press 'Continue' afterwards.
Final step, fill your credit card details on this secured page and pre-pay the booking via the green button 'Pay'
A payment confirmation will be sent to your email address when payment is confirmed.
Let us know if you have any question left!
You can email us at supportklb@citizenM.com .