how can we help?

We might have the answers to all of life's questions. If not, contact us.

our top 6 most-asked questions

The questions we get asked the most often!

bookings

How, what and where to book.

hotel information

Paris, New York or Taipei? Find all location-specific information here.

Europe

citizenM Schiphol Airport hotel

citizenM Amsterdam South hotel

citizenM Amstel Amsterdam hotel

citizenM Rotterdam hotel

citizenM Copenhagen Rådhuspladsen hotel

citizenM Glasgow hotel

citizenM London Bankside hotel

How do I get to the hotel?
Do you have parking at the hotel?
How do I check in/check out?
Is it possible to... ? (yes, we do have a few house rules)
What type of rooms do you have?
What can I find in the room ?
What can I find at the hotel?
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

What and when can I eat?

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citizenM London Victoria hotel

citizenM Paris Charles de Gaulle Airport hotel

citizenM Paris La Défense hotel

citizenM Paris Gare de Lyon hotel

citizenM Paris Champs-Élysées hotel

citizenM Paris Opéra hotel

citizenM Rome Isola Tiberina hotel

citizenM Zurich hotel

citizenM Geneva hotel

United States of America

Asia

societyM meeting rooms

How, what and where to book a meeting room.

group bookings

How, what and where to book 11 or more rooms.

contact

All the ways you can get in touch with us.