Not able to make it this time? Here is how you can cancel.
Bookings made on our website can be cancelled directly on our website via my bookings. You will receive a cancellation email confirming your cancellation. Depending on the policy booked with your reservation, the cancellation will be free of charge or not.
Logging in at my bookings, is very easy.
Fill the last name of the guest together with the confirmation number received.
You will find an overview of your booking together with the terms and conditions.
The sand coloured box will show the terms and conditions, please find example below.
Bookings made via other channels (Booking.com, Expedia, via Travelagent etc) than our website need to be cancelled with the channel itself. Please check your original confirmation email how to reach their customer service departments.
Non-Refundable reservations cannot be cancelled nor modified. In case of a cancellation or no-show charges will apply depending on the policy booked. The fee will be charged to the credit card used to guarantee the booking.
To receive an invoice for your booking please email us.