how can we help?
We might have the answers to all of life's questions. If not, contact us.
our top 6 most-asked questions
The questions we get asked the most often!
bookings
How, what and where to book.
How do I book?
Who can stay at the hotel?
What can I book?
How can I pay?
How can I pay in advance?
How do I pay my citizenM reservation in advance?
Can I pay on arrival?
Can I pay on arrival for my citizenM reservation?
How do I get an invoice?
How do I get an invoice for my citizenM stay?
Can I pay cash?
Can I pay cash at citizenM?
When do I pay?
When do I pay for my citizenM booking?
How can I confirm if a payment has been made?
How can I confirm if a payment has been made?
Do I need to bring the credit card used for booking when checking in?
Do I need to bring the credit card used for booking when checking in?
Do you take deposits?
Does citizenM hotels take deposits?
How can I change the address or the name on the invoice?
How can I change the address or the name on the invoice?
Can I modify my booking?
I already stayed
Can I cancel my booking?
hotel information
Paris, New York or Taipei? Find all location-specific information here.
societyM meeting rooms
How, what and where to book a meeting room.
group bookings
How, what and where to book 11 or more rooms.
contact
All the ways you can get in touch with us.