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our top 6 most-asked questions
The questions we get asked the most often!
bookings
How, what and where to book.
How do I book?
Who can stay at the hotel?
How old do I have to be to stay at citizenM?
The rules are different per area, so please check your destination below:
Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.
USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.
Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.
Can I book for someone else?
Yes you can! You can enter any guest name, and it doesn't have to match the name on the credit card either.
Please Note: That all guests are required to provide a valid credit card and photo ID, with matching names, at check-in for every reservation.
How many people can stay per room?
All our rooms are designed for a maximum occupancy of 2 adults.
Can I bring a child?
Our huge XL king-size beds are ideal for two adults, but a child under 10 years old will also fit comfortably (the child's breakfast is also free*). Please ask for an extra duvet of pillows at check-in if needed.
*Breakfast is included in the room booking
Can I add another person to the booking?
Yes, you can add another person to the booking, but please note all our rooms are suitable for a maximum occupancy of 2 adults. In every room, there is one XL king-size bed to share (no twin beds).
What can I book?
How can I pay?
Can I modify my booking?
I already stayed
Can I cancel my booking?
hotel information
Paris, New York or Taipei? Find all location-specific information here.
societyM meeting rooms
How, what and where to book a meeting room.
group bookings
How, what and where to book 11 or more rooms.
contact
All the ways you can get in touch with us.