Of course we will refund you promptly if you have chosen the refundable rate.
If you need to cancel your booking online, and are entitled to a refund according to our policies, the refund will be arranged within 7 business days. Depending on your bank, it can take up to 14 - 21 business days for the money to appear in your bank account.
No additional email or phone call is needed.
We are sorry for the inconvenience. Please email your credit card statement or a screenshot, together with the information of your stay, to supporttng@citizenM.com, and we will get your refund sorted quickly. You can expect a response within 48 hours of sending your request.