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citizenM Glasgow hotel Reviews


#21 of 96 hotels in Glasgow
TripAdvisor Traveller Rating (overall)
Based on 6059 traveller reviews
Sleep Quality

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Reviewed 1 day and 4 hours ago

“Simply The Best Hotel!!”

My daughter and i stayed here and it is an amazing hotel. Less than a 10 minute walk from Glasgow Queen Street train station. Self check-in was easy and staff were very helpful and cheery. We stayed on the 5th floor.

The room and bathroom was spotless. The bed was huge and very comfortable. We asked for extra pillows and was delivered within 5 minutes. The tv choice was brilliant and had very recent movies. Breakfast was out of this world. Staff were happy and helpful. Scrambled eggs were delicious and the apple cinnamon muesli was sooooo good i had a 2nd portion. Would love the recipe to make this. In all a fantastic hotel. I would highly recommend this hotel. Thankyou for making our stay amazing!!

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Reviewed 2 days and 23 hours ago
Bransgore, United Kingdom

“Loved it”

My first time staying in CitizenM; I have stayed in a lot of hotels in Glasgow but none of them match this place.
Check in and check out are quick and easy and there is someone on hand to help if required.
The room although small is functional and funky.
The shower is powerful with 2 shower heads and there is plenty of room.
The bed was big and very comfortable I had a great nights sleep.
You can change the mood of the room with your pad so if blue is your colour great or you can choose whatever other colour you fancy.
The public rooms are great although I was not in the hotel long enough to sample them.
Breakfast was delicious and good value.

My bill for the room for one night and breakfast was £96. I have paid a lot more for a lot less at other hotels in Glasgow and one other thing the movies are free; all you have to do is pick up your pad and choose play. Awesome place will be back soon.

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Reviewed 4 days and 13 hours ago
Dunfermline, United Kingdom

“Modern. Magnificent.”

We travelled from Dunfermline in order to get some early shopping done and the staff. My partner and I visited this hotel last month and were blown away by it. We even decided to stay a second night! Showers, beds and the iPad controlling the tv was amazing.

Reviewed 4 days and 17 hours ago
David-Kevin B
Washington DC, District of Columbia

“Glasgow's CitizenM Hotel”

Imagine checking into a hotel and not being simply greeted, but hugged.  Or, walking into your room and finding it decorated to welcome you back.  Imagine a hotel where the staff introduces you to their family and best mates.

 Now imagine checking out and the staff growing slightly misty-eyed (as you do, too) when you depart.  This is not the hyperbole of fantasy.  This actually took place―at CitizenM's Glasgow location.

Luckily for those planning on visiting the States, properties are scheduled to open in Miami, San Francisco, Seattle and Washington, DC.  Their concept―to take affordable luxury, cool surroundings and customer service to new heights―is very much appreciated by this traveler.

This small, Dutch-based company has properties in Amsterdam, Copenhagen, Glasgow, London, New York, Paris and Taipei.  The rooms, although compact, are brilliantly designed and feature personalized iPads which allow you to control ambient light for the shower pods, lights, music, room temperature, and window blinds.  There are myriad, pre-set moods, too, for specific lighting and music combinations.

But CitizenM has not rested on its laurels with just a focus on its locations and interiors.  They have succeeded in delivering customer service that feels neither rehearsed or stilted.  Their staff, known as ambassadors, are phenomenal people, all of whom are multi-talented and possess an affability and warmth that cannot be faked.  When we decided to return to Glasgow, it was mostly based upon wanting to see the people there again.  We had such a good time catching up with our new friends there, we are planning on crossing the pond in the very near future to see them again.  I cannot think of a higher compliment to pay.

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Reviewed 4 days and 20 hours ago


Such an amazing experience in this hotel. It was so lovely. The bed was unbelievably comfortable, the shower was fantastic(I never wanted to get out of it!!). I would definitely recommend this hotel if you were looking for a place to stay.

Reviewed 5 days and 3 hours ago
Rickmansworth, United Kingdom

“Nice hotel”

Very convenient location and easy to get to from the airport. Overall very clean and pleasant hotel, with some bookable meeting rooms, canteen, etc. Note it is self check-in, which is great because there seem to be rooms that are always ready.
The rooms are on the small side, but if you're just there for a night, like myself, then it is not really a major issue.

The bathroom was squeaky clean and shower pressure was great. Will stay again.

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Reviewed 1 week ago
Faskrudsfjordur, Iceland


The CitizenM hotel is by far the best hotel that my wife and I have ever stayed in. The staff is super friendly and always helpful. The location is just a few steps away from the city center were you can find lots of shopping malls and restaurants.

Reviewed 1 week and 2 days ago
London, United Kingdom

“An excellent stay”

Loved my stay here. Everything about the process is simplistic - from self-check-in to how lighting and temperature in the rooms are controlled. It was Avery comfortable night's sleep and the breakfast in the morning was well worth paying for.