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citizenM London Bankside hotel Reviews


#98 of 1,081 hotels in London
TripAdvisor Traveller Rating (overall)
Based on 3674 traveller reviews
Sleep Quality

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Reviewed 1 day and 14 hours ago

“Great stay!”

Spent a working week at the Citizen M. My first time. Funky and interesting. Really small but functional room.

Quiet and comfortable - took one of the courtyard rooms.

Common areas for working and socializing are really great.

Will be back!

Reviewed 2 days and 17 hours ago
Kelly M

“30th Birthday Stay”

Stayed here last night, my boyfriend booked it as a treat. Very impressed with the hotel and room. Yes the room is a little on the small side but your only sleeping there so is perfect for short stays.

Loved the theme of everything and having the free films was a bonus for something to do. Shower was awesome. Best bit though was the bed, it was amazing having so much room and definitely want a bigger bed at home now. Only downside is our fridge only had 2 bottles of water and from looking at other posts it seems as though there should have been more in there.

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Reviewed 3 days and 14 hours ago
Taunton, United Kingdom

“Interesting hotel; great location”

The hotel has a cool bar area with a range of seating. The staff were very helpful checking in. The rooms are small but have everything you need. The rooms are controlled by ipad, but the blinds had a mind of their own.

The bed was comfortable but being located at the end of the room the person nearest the window has to climb over to get out, as there's no room around. The location is great being very near the Tate modern. The breakfast was a good quality with lots of choice and decent coffee.

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Reviewed 3 days and 20 hours ago
Floriane L
Ashbourne, United Kingdom

“Modern Hotel. Good vibe”

Stayed at this hotel for 2 nights. The staff is very friendly. Good atmosphere. Room was good with a huge comfy bed. I loved the bar/lounge. The hotel is close to the tube, the Flat iron market, The Shard, the Borough market and the State modern museum.

There is also a Cycle hire station nearby. I definitely go there again!

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Reviewed 4 days and 11 hours ago
May S
York, United Kingdom

“Wonderful Overnight Stay”

Our children gave us an overnight stay at this hotel and an evening at the phantom of the opera for my husband's birthday. We had a wonderful time. The room was a good size and the bathroom great with compIimentary toiletries.

The beds were so comfortable and we both had a good nights sleep. In the morning we went down for breakfast which was superb. All of the staff that we encountered were excellent. We would certainly stay here again.

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Reviewed 5 days ago

“A very slick operation”

We have just got back from a stay at this hotel and would thoroughly recommend it. The staff are cheerful and helpful and the whole mode of operating is streamlined and effective. Check-in took seconds and we were able to go straight up our room, which was handy.

The room itself was clean and bright, with everything being operated from an iPad in the room. There were also free films provided for entertainment, which was a nice touch.
The mini bar in the room had a range of complementary snacks and soft drinks which, again, was a thoughtful addition.
There is an ironing room on every floor, should you need it and Reception were even able to provide my partner with a phone charger. They really could not do enough for you and were also happy to store our luggage for us the next day whilst we went sightseeing.
Overall, it was a brilliant experience. We didn’t eat at the hotel but did have several hot drinks which were reasonably priced and good quality. The bar on the ground floor is open at all times.

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Reviewed 5 days and 2 hours ago
Norwich, United Kingdom

“Affordable comfort”

Well designed use of a small space which doesn't feel small. Everything is super clean . I like the complimentary snacks and drinks in fridge. Yes we did miss a kettle in the room but free stuff did compensate to some degree.

The shower is good and I love the mood lighting.

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Reviewed 5 days and 16 hours ago
Sharon F

“A very pleasant stay.”

From arrival to leaving the staff were friendly and helpful. Loved the ambiance and the choices of films to watch were great. Bed extremely comfortable and shower very clean with luxuriously large and did towels.