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citizenM London Bankside hotel Reviews


#110 of 1,082 hotels in London
TripAdvisor Traveller Rating (overall)
Based on 3776 traveller reviews
Sleep Quality

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Reviewed 1 day and 1 hour ago

“Exceptional stay and service”

We loved our stay at Citizen M. It's the kind of hotel that you hardly want to leave, it feels like home (though more stylish and tidier). Great attention to detail from the friendly staff. We can't wait to go back again.

Reviewed 1 day and 8 hours ago
Vishal B

“Suprisingly great coffee and people staff”

So, here is my view and again taste is subjective however I must say that I have found my local spot for coming in and having a coffee. Now I am not talking about any type of coffee, I mean that the coffee is made nicely, the staff are great and from all over the world.

It is so great to meet real people and who want to help you get the best experience. Forget the language barriers and just communicate. The coffee I had was a Double Shot Cappuccino with Hazelnut syrup and wow it is 10/10 for me with the whole milk and great flavour. Thank you to all the staff at the Bar / Counter.

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Reviewed 1 week and 1 day ago
Edinburgh, United Kingdom


Fantastic stay - reasonably priced (admittedly booked at the last minute), well-appointed rooms, great location. Staff were super-welcoming and helpful. Would stay here on every London work trip if budgets allowed!

Reviewed 1 week and 3 days ago
Jane R

“lovely stay”

Brilliant value, really clean , loved the communal areas. Friendly staff. Could easily just spend quite a lot of time in the bar/ cafe area reading or chatting. Huge comfy bed! Didn't need the soft toy though.

Reviewed 1 week and 4 days ago
St. Andrews, United Kingdom

“Lovely Hotel, Great Location”

The location is great, right in central London. The check in is easy as is check out: it’s automated.

The hotel is super stylish with almost everything in the room controlled via iPad.

Water pressure in the shower was excellent too! Wouldn’t hesitate to return.

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Reviewed 1 week and 5 days ago

“Trendy and welcoming hotel”

Nicely located in the backside area. Welcoming lobby and extremely friendly and nice staff !
Rooms are small but this typical in big cities like London.
Breakfast is very complete and value for money.

It’s cheaper to reserve it in advance when you make your reservation.

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Reviewed 1 week and 5 days ago

“Great stay in London - worth the money”

My fav: the huge bed and quietness in the inside bedrooms facing the inner courtyard. Also, the common areas, eclectic, modern, clean, comfortable, a joy! Friendliness of all the staff members. Only downside: breakfast not included in the booking and found it a bit pricey for being on top of the rate.

Other than that, great value for money in the centre of London!. Great location too!

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Reviewed 1 week and 5 days ago
Salt Lake City, Utah

“Great but really hot”

Love the location and the beds, small but fine , nice and quiet. Good helpful service. Lots of places to eat nearby. Very fun place to stay, good value, good coffee in the morning. Just need to fix the air conditioning