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citizenM London Bankside hotel Reviews


#87 of 1,088 hotels in London
TripAdvisor Traveller Rating (overall)
Based on 3189 traveller reviews
Sleep Quality

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Reviewed 2 days and 7 hours ago

“First visit, will return”

A well presented hotel. The bar area is very well laid out and a comfortable area to relax in any time of the day. The rooms are practical with some great features. The bed is huge and comfortable. The drinks in the fridge are included in the price of the room as was a free cocktail at the bar.
I will definitely return.

Reviewed 2 days and 12 hours ago
Luton, United Kingdom

“Birthday fun times”

This is the second time I have stayed at Citizen M. The hotel is so funky and modern, the bed is so cosy and comfortable and I would be happy to just lounge in my hotel room all day. It's really central to all south bank attractions and when I checked out I headed to the nearby borough market.

The staff here are always happy and helpful and go out of their way to make your stay fantastic. I am a loyal customer and will continue to stay here.

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Reviewed 3 days and 8 hours ago

“First time, looking for come back”

Well located in the Bankside, a 10 minutes walk to the London Bridge Tube station, a 7 minutes to the Southwark Tube station, and a 8 minutes walk to the Tate Modern Museum, close to the Thames River.
In front you have a Marks & Spencer store for everything, and several restaurants at the Avenue, but no so many pubs.
Great prior communication with the reservation area, getting valuable information.
All the staff is very helpful, always in a good mood.

Excellent customer service, at the front desk and the other areas, looking how to help you and taking care of different needs.
For breakfast and dining is self-service, simple and affordable options.
The bar and lounge area is very nice, the best spot, as a huge living room to relax and enjoy a drink and think for your next move.
The rooms are comfortable enough for a couple, with no more than 2 suitcases; you will find a storage space to put in one of them quite open and you have an instant wardrobe and the other is in a close-open mode beside the bed. There is space to hung some clothes, as 5 hangers.
Also a small fridge to have some cold beverages.
Very good experience, recommendable at all.

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Reviewed 5 days and 8 hours ago

“A quirky hotel”

A quirky hotel in a good location to travel London. It was nice to be so close to the market as well. The public areas were amazingly decorated and we enjoyed the mini fridge in the room. Although citizenm are trying to be different, I feel like a mini kettle could easily fit in the room and add a bit more comfort.

The door on the shower pod in our room wouldn't close properly and the sheets were not always stain free (hence the loss of one star). I enjoyed the visit overall and would stay here again.

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Reviewed 6 days and 7 hours ago

“Modern quirky decor, friendly staff”

Its exactly as described on the website. The staff are friendly and helpful. It's our second CitizenM stay in second city and we would look for them again. The roms are good for relaxation and beds are excellent, I'm 2m tall and big beds are essential.

A good shower/toilet unit and a big bed. There are plenty of casual rooms in the public area with a selection of papers if you want to read after the excellent self serve breakfast.

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Reviewed 1 week ago
Zoe G
London, United Kingdom

“Fab, great location!”

Booked this hotel as a last minute stay in London and I must say it was absolutely amazing! From the minute we arrived until the minute we left, I just couldn't fault it. The staff were very helpful, the hotel itself is very clean and super modern with very cool touches.

They have gone over and beyond to make this a memorable stay. The location is great, 5 min walk to the tube and Borough market. When I next stay in London, I will be staying here without a shadow of a doubt!

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Reviewed 1 week and 3 days ago
Claire T

“Quirky hotel”

Really liked this place for a one night London stay- very interesting and funky style. Great foyer and bar. Rooms small and simple but functional and unusual. Will try one of the other citizen hotels when I can.

Reviewed 1 week and 5 days ago
Lisa S

“International NFL”

I LOVE LOVE LOVE the CitizenM hotels around the world and this was a fantastic experience in London! We travelled from Glasgow via train and once in London we found our way to this hotel so easily! It's situated in a fantastic area, loads of amazing bars and restaurants on your doorstep! You are a stones throw away from the borough markets and can also take a nice walk down along the Thames to the London eye! We stayed here during the international NFL London games, we were going to see the Giants vs Rams and there was a lot of like minded couples in the hotel which we ended up joining for drinks! This hotel gives you a sense of homeliness and all the staff are so friendly! Overall top experience and already planning to stay at either CitizenM Bankside or CitizenM London Tower for this years NFL games in October! 100% recommend for couples and solo goers!