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citizenM London Bankside hotel Reviews


#86 of 1,076 hotels in London
TripAdvisor Traveller Rating (overall)
Based on 3396 traveller reviews
Sleep Quality

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Reviewed 1 day and 14 hours ago
New York City, New York

“best kept secret”

Great value and good experience in a modern updated setting. Would definitely recommend to a friend. The location is not ideal for our business but it was fun staying near the London bridge.Thank you all

Reviewed 2 days and 5 hours ago
Rachel K

“never disappoints”

Service is excellent - anticipates your needs at check-in and checkout. the room is exactly as advertised each time. location, of course, is great and the lounge and common areas so useful. love returning here.

Reviewed 2 days and 14 hours ago
Marlow, United Kingdom

“Family meeting place for coffee !”

Fab hotel, we only had coffee and a hot chocolate but the coffee shop guy made us very welcomed and was very chatty with us all. Hotel staff very helpful when we couldn't find each other!! Just so you know there are 2 entrances!! Lol
Very relaxed, toilets are
Definable meet up there again ❤️

Reviewed 3 days and 8 hours ago
jeffery p

“Something a bit different”

If your looking for something that offers a little more than your traditional hotel with a few more gadgets and free extras citizenm would be a refreshing visit. Some may see it as gimmicky and it doesn’t offer anything substantially more but it does feel nice to have access to a free (basic) minibar and free access to fairly new movies.

A room iPad controlling the lights, tv, temp etc is a nice touch and makes things easier, although the battery was shot on mine so it ran out quite quickly, but minor. Overall no significantly additional value but quirky lobby and rooms, extremely friendly staff and some gadgets that make life a little easier mean I would be happy to visit a citizenm hotel again soon.

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Reviewed 4 days and 16 hours ago
Clydebank, United Kingdom

“amazing hotel”

booked 4 rooms for an overnight stay and could not rate hotel and higher , we arrrived at hotel at 10am and expected to have to put our bags into storrage room but were very happpy when we were offered our rooms early .

The rooms are fun and funky with everything you could need on a city break. We used the hotel bar a few times and the prices were very competitive. Breakfast is a must !!! it was amazing with freshly brewed coffee availible from the bar. The staff in the hotel are are fun as the decor , they totally made our stay fab

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Reviewed 4 days and 23 hours ago
Biloxi, Mississippi

“Great atmosphere for a hotel”

I was impressed from the minute I walked in. Great welcome, buzzing atmosphere. Fantastic rooms.

Breakfast let it down for me, self service for food but not for coffee, was not brought to me so I didn’t get my morning coffee.

Reviewed 4 days and 23 hours ago
Barcelona, Spain

“Awesome hotel near of everything”

If you don't know CitizenM hotels, then you don't know anything about modern hotel concept. It is almost perfect!!!.
It is very good located near the Tate Museum, and easily reached walking from all tourist attraction in London

Reviewed 5 days and 11 hours ago
Sarah P
Brackley, United Kingdom


This is a must-stay hotel. Rooms are modern, clean and luxurious with lots of gadgets to keep you busy. Staff are wonderful and always happy to help. The canteenM is always available, making quick meals convenient and delicious.

Can’t wait to stay here again!

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