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citizenM London Bankside hotel Reviews


#87 of 1,063 hotels in London
TripAdvisor Traveller Rating (overall)
Based on 3224 traveller reviews
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Reviewed 1 day and 1 hour ago
Rotterdam, The Netherlands


If you've followed my reviews, you'll see that I am always looking for the best quality restaurant/hotel/experience for the best price and I hope to share with you a few of my tips along the way. Well this review is long overdue.

I stay at CitizenM hotels whenever and wherever possible!!!! If you're jetlagged, it's even better because they have 24/7 food and drinks downstairs in the posh but comfortable large living room like space before you head up to your room. The rooms are amazing- they have these huge beds I could only dream of squeezing into my flat at home. The rooms are soundproof so you get a great nights sleep and the rooms have everything you want and more. A rain shower, movies, need I say more!!? I could live at the citizenM if they'd let me. As a young professional frequently on the move, this is hands down the most awesome hotel experience ever. Have stayed many times and will continue to do so!!! I'm a very loyal citizen!

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Reviewed 1 day and 3 hours ago
Bristol, United Kingdom

“The best customer service”

This is a great hotel - the design is fun and interesting, the rooms are high tech and stylish and the beds are huge and so comfy, but the best thing about this hotel are the awesome staff. This is customer service at its best - I highly recommend staying here

Reviewed 1 day and 10 hours ago

“Spotless Gem by the River”

Pleasantly surprised by this little boutique hotel! Great location close to Borough Market and the river.

Excellent and attentive staff who were helpful and chatty.

Room was clean and cute.

Feels like a little spaceship luxury capsule. The only thing was the temperature of the room which was a little cold but nothing to worry about.

Great communal rooms to work

The breakfast was great fully furnished with healthy options

Great find and very reasonably priced paying only 100 quid which is not bad for the location.

Cool and hip Hotel will return!

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Reviewed 2 days and 9 hours ago

“Excellent Hotel”

Stayed here for 2 nights the the time we entered everything & everyone were friendly , helpful , the room was all Controlled by high tech . It was a great experience together with its location a must stay for anyone wanting modern yet minimalistic concept .

Reviewed 2 days and 20 hours ago
Rachel K

“Excellent hotel in excellent location”

Stayed for four nights on business. Needed great telecommunications, and functional room, places to work. Here I had all of that. Also round the corner from great restaurants and a short walk to tube and bus stop right outside.


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Reviewed 3 days and 22 hours ago
Bindi G

“Funky and modern”

A funky modern well located hotel. Best for single business travellers or solo leisure travellers, rooms are tiny. Near Borough Market and London Bridge tube station and London Bridge Train Station. Great cafes and shops nearby.

Reviewed 4 days and 2 hours ago

“Ultra modern and digital yet still first class customer service”

A really different hotel which has a brilliant buzz!
There is digital check in for those who prefer yet there are lots of staff waiting to go out of their way to help and make your stay as fab as possible.

The staff simply couldn't do enough for you.
The rooms are quite small but just a very good use of space with all the modern technology. I just wish I could use it!

Will definitely be returning and recommending

Thank you

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Reviewed 4 days and 11 hours ago
Braintree, United Kingdom

“mordern friendly great place to stay”

Great atmosphere modern styling very welcoming room was excellent bed is huge staff could off not been more helpfull especially the young lady called charlotta who served us after along evening on the town.Only wish we could of stayed longer didnt try the food but im sure that would off been great as well.