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citizenM London Bankside hotel Reviews


#96 of 1,077 hotels in London
TripAdvisor Traveller Rating (overall)
Based on 3505 traveller reviews
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Reviewed 1 day and 1 hour ago
Helsingborg, Skane Lan, Sweden

“Hip and modern”

A very modern and cool hotel. Nice concept and using technology for managing both curtains, tv and lightning in the room. Small rooms but it is London...
Located in a cool and popular neighbourhood.

Appreciated the included minibar as well as the humour.

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Reviewed 1 day and 4 hours ago
Sam H
Hong Kong, China

“Everything is good, but just a little bit loud during my stay.”

If allowed, please select the higher level of room and facing garden within this few months, as there is a construction site just opposite to this hotel. Those worker will start working at very earlier of the day, around 7:00!!!

Reviewed 1 day and 5 hours ago
Exeter, United Kingdom

“Great Stay”

We had a great stay at the hotel. We knew to expect the modern 'concept' the hotel offers, so we knew what to expect and thoroughly enjoyed the experience. Only draw back was the lack of kettle but we knew this in advance therefore weren't disappointed but did miss it! Would definitely stay again.

Reviewed 1 day and 15 hours ago
Kris E

“Cannot rate this hotel highly enough”

Myself and my wife booked a one night stay here and I have to say it was fantastic, from start to finish. Everything from a simple online check in, to the helpful bar staff, to the room itself, which is all operated by an iPad, the free films, and free mini bar, plus a location perfect for an awesome night out to the shard and borough market.

This is a must for anyone wanting a night away in London and we will be booking up for another visit very soon.

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Reviewed 2 days and 2 hours ago
Rod W
Dumfries, United Kingdom

“Quirky and fun”

The rooms are small with little luggage space but they have everything you need. And the mood lighting was fun. Breakfast was excellent, even at 6.15 am! The atmosphere in the public areas is relaxed and the staff are very friendly and helpful.

Reviewed 2 days and 5 hours ago

“Funky hotel”

What an amazing hotel. No queue to check in as you do it yourself. Rooms spacious and airy and everything works with a mini iPad (lights, tv, blinds etc.).
Choice of rain shower or normal in roomy space.
Massive comfy bed where you can choose which way you wish to sleep.
All contents of mini bar are free.
Breakfast was tasty and the selection was good.
My only complaint was I had trouble finding it as I could only see their sign from one way and I came from the other way.
Other than that I would highly recommend this hotel.

Reviewed 2 days and 8 hours ago
Rijswijk, The Netherlands


My first CitizenM stay, not my last. The exceptional friendly staff, the easy check in and out, the clean room....everything fits!
And only a 10min walk from Monument station, 5min to Tower bridge.

The lobby at front and back of the hotel is also a great place to meet up or work. Free wifi and good coffee. But most of all...service with a smile!

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Reviewed 4 days and 3 hours ago
Groton, Connecticut

“4 nights in an intergalactic pod”

The room was functional, very crowded and the lighting horrible and difficult to control. the breakfast is outrageously over-priced for soggy eggs, dried out bacon and cold beans. the staff is very pleasant and helpful.