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citizenM Tower of London hotel Reviews


#145 of 1,136 hotels in London
TripAdvisor Traveller Rating (overall)
Based on 3703 traveller reviews
Sleep Quality

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Reviewed 2 days and 11 hours ago

“Amazing staff”

We like this hotel so much that we always go there. Last Sunday our flight back to Barcelona got cancelled and we went back to to the hotel where we were perfectly attended by the people from reception, especially Blanca who made us feel like home.
Thanks to everyone from the hotel and congrats for your wonderful team!

Reviewed 4 days and 13 hours ago

“Loved every minute”

Perfect location, beautiful view from the room to the Tower of London. Affordable luxury due to the high degree of automation. Everything is perfect condition, cleanliness is immaculate. Definitely coming again!

Reviewed 4 days and 14 hours ago
Westhill, United Kingdom

“great place to stay.”

Loved it. Modern done right. Very comfortable bed, breakfast was lovely, bed was very big and comfortable. Staff wee very friendly and helpful. Nice vibe about the place. We got a room with a great view of the tower.

Reviewed 5 days ago
Boston, Massachusetts

“first Citizen M experience”

I had a room with a view, Citizen M size. Clean, functional, pleasant. Big pluses over similarly priced hotels in London: NO musty, dirty old carpet on the floor and climate control that WORKS. Bed was good, shower clean with good water pressure.

All basic but all good.I like the fact that you can choose your room upon checking in (in terms of view).
Points for improvement: several new staff members who hadn't yet learned the system, only 2 of 4 elevators running which was not enough for the large number of rooms and people.

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Reviewed 5 days and 5 hours ago

“Great hotel and great location”

spent a lovely weekend with my girlfriend - fantastic view of the Tower of London from bedroom. Nice staff. Nice cocktails on 7th floor. A few glitches with room ipad system however. but overall very good.

Reviewed 1 week ago
Majorca, Spain

“Only for business - no more than 2 nights”

Ideally located at Tower Hill, the hotel projects an air of modernity with its selfchecking process.
Modern decor for the floor and bar area, but dissapointgly caspulelike rooms tiny and more fitted for space travel rather than enjoyable stay.

I have especially dislike the sink in the room; also breakfast very limited, with very litle choice. I can understand it can be suitable for business for 1 per for 1-2 nights, but not for longer stay.

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Reviewed 1 week and 4 days ago
Basingstoke, United Kingdom


From the quick and easy self check in to the mood lighting in the room, this place is perfect. We couldn’t have had a better experience, and we will certainly be back. Cocktails in the rooftop bar were an absolute highlight.

Reviewed 1 week and 5 days ago

“Fabulous staff make the stay”

An incredible location and fabulous staff. The views from both our room and the roof top bar are amazing. Loved that the whole room was controlled by am iPad. There were lots of places to have a drink and relax throughout the hotel.

The beds are huge and incredibly comfortable. Cleanliness throughout the hotel was faultless. I couldn't reccomend this hotel more.

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