I was hesitant at first to try a new hotel given they have just finished construction. But after staying here for 5D4N in total I was impressed with the level of attentiveness and friendliness of all of the staffs.
Special mention of Alana and Luigi who are both exceptional in their service!
We truly enjoyed our stay at Citizen M. The staff were friendly and helpful at all times. The hotel lobby is interesting and engaging. We felt very comfortably having drinks in the lower bar area. The rooms were small but very well organized and comfortable.
The bed was very comfortable and had pillows that felt like home. The smart home features were wonderful! The hotel is within walking distance of Chinatown and Little Italy as well as shopping. We will definitely be back!
This is a truly amazing hotel ~ I cannot say enough good things about our stay. I was a little nervous after reading some of the lukewarm reviews, but I'm convinced these were either prompted by competitors or otherwise not legitimate.
This hotel was fabulous in every way and we had ZERO complaints!
After staying at this CitizenM, we WILL book another stay with this brand (either in NY or at any of their other properties), as we LOVED the concept and vibe.
For this hotel, we found the location to be perfect, the building is modern and eye-catching. It was easy to find and we loved the stylish, urban feel of the property, both inside and out.
The self check-in worked flawlessly. We were able to pick from a variety of options for our room, including low or high floors, east or west views and we could have opted for pre-paid breakfast, but we opted out of that selection.
If needed, there were always employees available to help or provide guidance to guests.And the staff were warm and friendly in every interaction we had during our stay... they wore big smiles and engaged us in friendly chatter, which really made us feel comfortable and welcome.
The lobby and lower-level area are jaw-dropping. We had local friends visit us for a drink at the bar and they were so impressed at the decor and vibe. During our three days there, we ended up spending a fair amount of time on the lower level, it was so impressive we didn't want to leave.
The rooms were fabulous, too! They were very efficient with use of space, and we never felt cramped in our room. The rooms were equipped with every amenity we could have needed. Everything felt state-of-the art. The bed was huge and oh-so-comfy, which was immensely appreciated after exploring the city all day. Oh! And our view... our view was gorgeous!
Every aspect of the room's controls were operated via iPad, which worked perfectly for us. We really liked that you could select from a series of pre-set "moods" and, with a tap of the screen, transform the room into a business-friendly space, a romantic getaway, or party-friendly atmosphere (among others). Depending on which was chosen, the lighting, blinds and music would coordinate to the mood. Or, you could adjust the settings of lights, blinds, shades and temperature individually. It allowed us to personalize the space to our needs in an easy-to-use, high tech way.
I'm sure I'm forgetting something, but the overall impression and experience we had here was top-notch... CitizenM has earned our loyalty and we can't wait to return!!
Great location great service! We have spent a long weekend here. Good transportation, walking distance to Little Italy and China Town. Very helpful staff, relaxed atmosphere. Cute rooms with hi tech flair.
Enjoyed reading every label and note.
I discovered CitizenM in London and most recently stayed in New York. Locations are great, rooms are small but super luxurious and clean (everything you want/need neatly packed into a small space). Environment and decor is "cool", modern but also friendly.
Love the high-tech approach. Great value - it's like a DIY 'Ace Hotel or W' experience at a lower cost.
We loved this hotel!
After visiting NYC many times before, mostly staying in midtown, we wanted a base to see the real New York. This new hotel was perfect. It is on the doorstep of Soho, East Village, Little Italy, NoLita and ChinaTown.
The subway line/station is also literally just outside the hotel with only a short ride uptown, downtown and to Brooklyn.
The decor is modern, fun and creative. Loved the art work across the hotel. All of the hotel team were incredibly friendly and warm. Nothing was too much trouble.
Ok, the rooms are not the biggest, but we knew that when we booked. The view from our west facing room on 12th floor was breathtaking and the bed was incredibly comfortable. Underneath the bed was a safe and lots of storage for bags etc. The shower was great too with different pressure options and mood lighting. Loved the soft towels and toiletries, great smell and unlimited supply. Two bottles of free water were also provided in the empty fridge within the room each day. Bedding and towels were changed daily. Full length mirror, eight coat hangers and a hairdryer also provided. Everything was very clean and to a high standard.
If you need to use an iron, they have dedicated rooms (called ‘ironing heaven’) on two floors. Really easy to use. When we needed ice, we simply picked this up from bar where they were more than happy to provide this for free.
The TV in the room was brilliant. It offered all of the normal TV channels and also the ability to watch two new release films for free per day. The TV, the air conditioning/heat, blinds and lighting were all controlled by a mini iPad. This was a great touch. The Ipad also enabled you to stream lots of fantastic music playlists via the TV and provided key information about the hotel and the local weather. The room had an iPad docking station, along with lots of plug sockets.
If you need to, the hotel offers a late checkout or can safely store your luggage. They have toilets/restrooms and a fab ground floor bar/cafe area where you can also grab a drink and something to eat.
What is brilliant about this hotel are its small touches. Down to the cuddly toy in the room, the garden they have created for the local community at the front of the hotel and Spider-Man on their back wall (look out for him!).
Outside of the hotel you will find a local magazine/snack shop, a Whole Foods supermarket at the top of street, ice cream store, lots of different restaurants and good places to eat breakfast (highly recommend the Black Seed bagel cafe).
As referenced in some of the other reviews, yes there are homeless people outside of the hotel but this is NYC and is to be expected across most of Manhattan. We felt safe inside and outside of the hotel. Watch out for the fantastic graffiti art across the streets within the area, it is everywhere.
In summary, we have really high standards and loved our 4 night stay in the Bowery. Highly recommend this hotel. Literally the only thing they need to change is to add a nozzle to the hairdryer ????
Hopefully the roof top garden will also be open when we return.
If you are looking to explore the real New York, book this hotel and ask for a high room with a view. You will not be disappointed!