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citizenM New York Times Square hotel Reviews


#23 of 499 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 4284 traveller reviews
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Reviewed 1 day and 5 hours ago
Bath, United Kingdom

“citizenM New York Times Square Hotel - an amazing location and experience”

Our whole citizenM Times Square Hotel experience was amazing from check -in to check-out. I already knew a great deal from the website but it was refreshing to discover that the location, amenities, rooms and ambassadors were as descibed and not only lived up to expectations but surpassed our expectations.

Check-in and check-out was done quicjkly and efficiently with technology that worked. The open plan reception, living, dining area was well laid out and beautifully designed. Our room was bright and clean, if a little compact. Eeverything in the room could be operated by an iPad including setting the mood of the room lighting! However, our room was located right next to the elevators and as a consequence we were disturbed by the noise of the elevator going up and down and people coming and going. After speaking with an Ambassador that evening, the next day we packed our suitcases, left them with the Ambassadors at reception and went out for the day. On our return later in the day, we were given our new room number and told that our suitcases were already in our new room! We were given an accessible room which was bigger than the normal rooms and located as far from the lifts as possible.

The entire design layout of the hotel was well though out and functional and above all beautifully designed - very cool and arty. The living and work spaces were welcoming and comfortable. People could relax, work or have meetings in a relaxed, informal but very chic and stylish environment. The Ambassadors were all very friendly and efficient and eager to help. There was a variety of food and beverages on offer which were delicious and reasonably priced for New York.

Overall, our whole experience at citizenM New York Times Hotel was simply wonderful. And the fact that it was located just around the corner from Times Square made it even better!

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Reviewed 1 day and 13 hours ago
Rich R
London, United Kingdom

“Awesome Room & Great Views”

My wife and I chose CitizenM for a 4 day break in New York before heading off to Cancun for 10 days. The hotel is situated in a great location with easy access to all areas we wanted to visit. The room was small but perfectly formed.

If you put your cases in the huge drawer under the bed it helps. The tech in the room is first class with the ipad controlling everything in the room from the blinds to the lights.

The Gym was great for a quick workout with a few machines and free weights but the highlight of the gym was the outside area which I used every morning as you get an awesome view while trying to work off the previous days feast.

The rooftop bar offers jaw dropping views and was a always our last stop before bed.

Service was minimal but efficient but thats the idea I suppose.

Would definitely stay again at this location and other locations of this chain.

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Reviewed 2 days and 4 hours ago
New York City, New York

“Amazing hotel”

Great views! Easy access to Times Square but not too busy. Neighby food selections. Great Area. Smal room but cozy and clean. Modern type room. Great roof top bar and lounge. Great for pictures. Romantic setting.

Reviewed 4 days and 3 hours ago

“Great Location, Clean, Helpful”

We were very pleased with our stay and the expertise of the ambassadors. Just watch the opaqueness of the shower. You can definitely see through the wall when someone is showering. Privacy was a bit difficult.

Reviewed 6 days and 5 hours ago

“Big Apple getaway”

We had an awesome visit to NYC...the hotel was absolutely perfect and we enjoyed our stay and will definitely go back again! Everyone was so helpful and nice! The room was just perfect and so very clean! We walked in one evening, stopped and requested some extra pillows...we got on the elevator, got to our room and in a matter of minutes the staff delivered the pillows...amazing! The staff was extremely helpful with restaurant recommendations and directions to where we wanted to go.

Reviewed 6 days and 9 hours ago
United Kingdom

“Incredible hotel!”

I visited New York in December, and it was everything I imagined it to be! CitizenM is a gorgeous hotel! The decor of the hotel is unlike no other, the staff are very helpful and the service is great.

With the hotel being a 2 minute walk away from Time Square, it is in the perfect location! The room is well equipped with an IPad to control settings. I highly recommend this hotel to anybody who is planning to/ or is visiting New York! And I can't wait to return again soon. 5 Star!

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Reviewed 1 week ago
Lynchburg, Virginia

“This was a wonderful find!”

We will stay here again for sure. NYC hotels have smaller rooms but this was so modern with a great layout. The iPad controls everything which is so cool. The bed was comfy and very quiet room.
There was a sink, refrigerator, and awesome shower!
No coffee maker was the only thing that would have made it perfect.

But I have a travel coffee maker so it was not an issue.
If you want to stay close to the theaters then this is your place. It is right across from the Gershwin!
Love, love, love the ambiance and the staff.

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Reviewed 1 week and 1 day ago
Wilmington, North Carolina

“In NYC - You want to stay here.”

Sure the rooms are small, that's NYC. I've stayed in a lot of hotels in the city and this one was absolutely stellar. Super clean room, everything was really modern and high-tech but also very user friendly.

Highly recommend!

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