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citizenM New York Times Square hotel Reviews


#18 of 494 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 4106 traveller reviews
Sleep Quality

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Reviewed 2 days and 12 hours ago

“One of the best hotels I've ever been to”

I visited a number of countries and stayed in several different hotels but I've rarely seen a better hotel. The rooms are beautifully designed and very clean, the staff are friendly and the bar service is efficient.
I personally, loved the use of technology.

Reviewed 5 days and 1 hour ago

“Amazing time”

Easy check in-check out. All the employees nice and helpful. Stunning lobby. Great room, decent size, super modern, iPad controls everything! very clean. Near to subway stations and Times Square. Everything was perfect.

Reviewed 1 week and 1 day ago
Joshua N

“Wonderful, Funky hotel in the heart of NYC”

Awesome hotel, perfect location right in the heart of the theater district, minutes away from Times Square and Restaurant Row. Hotel is very cool, very funky and very unique. One of the more enjoyable hotels I've stayed at in the city.

Room is VERY small...make no mistake, it's tiny. Big bed but tiny room. Great for 1 person, or 2...not really for kids size wise...but that aside, it's a really wonderful hotel.

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Reviewed 1 week and 1 day ago
Miami, Florida

“Unexpectedly Amazing”

I’ve stayed in quite a few hotels, from luxury to cheap ones, and I have to say none have been like this one. The room is small but big enough for what you need, all the necessary things are there.

Is clean, the decorations are quite interesting. The staff is amazingly friendly and helpful. The cloud bar has a really nice view, their breakfast is delicious, and they’re in a great location. I really enjoyed my stay there and will definitely be coming back and definitely recommend this hotel.

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Reviewed 1 week and 2 days ago
Nadege L

“Amazing stay”

This hotel is more than great! The team is really nice and efficient. The check in and check out are really easy. The situation of this hotel is just perfect! Very close to the subway and a lot of attractions.

Reviewed 1 week and 4 days ago
Stockport, United Kingdom

“Fantastic hotel & location”

Stayed here 7th to 10th Jan for my wifes 50th- first visit to NY. My son and his fiancee came aswell. Hotel is so different to anywhere we have stayed before- small comfortable compact well thought out rooms with everything you need.

Ipad operates TV, lights & curtains/blinds. Drencher shower was wonderful. Staff very polite and helpful. Fantastic location 1 min from Times Square and ideal base for visiting all the tourist hotspots. We were on 15th floor- very quiet however would imagine you can hear some outdoor noise on lower floors? Lovely rooftop bar. Would not hesitate to stay here again if visit NY and happy to recommend to my friends & family. Thank you.

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Reviewed 1 week and 6 days ago
Los Angeles, California

“Great Location and Comfy Room”

The room was spacious for NYC standards and the bed was most comfortable. The lobby bar has a snack area that's useful. The bar at the top is a little sleepy but the staff were great. Check-in is DIY but folks are there to help with any issues.

Reviewed 2 weeks and 1 day ago
Cranston, Rhode Island


Best hotel I’ve ever been to. Beautifully decorated. Had everything I needed. The size of the room didn’t matter at all. Beautiful views out the window. Amazing technology. Every person that worked there was so easy to talk to and friendly.