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citizenM New York Times Square hotel Reviews


#22 of 463 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 2379 traveller reviews
Sleep Quality

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Reviewed 1 day ago
Karen U

“A jewel in the centre of Manhattan Fantastic”

This hotel has an amazing vibe, with an incredible team who assist in tying the threads together, to make this a fun visit for anyone looking for a unique and awesome experience.
Amenities, comfort level, cleanliness and location: FANTASTIC
Special shout out for the team.

Loved my visit!!!.

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Reviewed 1 day and 4 hours ago
Edinburgh, United Kingdom

“Favourite hotel on my USA trip”

This hotel was just fabulous from the decor, friendly and helpful staff, mood lighting in the bedrooms, big comfy bed, free movies, roof top bar, yummy breakfast and the brilliant location.

Well worth the money and would definitely stay again in New York or other Citizen M hotels.

I've raving about this hotel to friends and colleagues since I got back to the UK.

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Reviewed 1 day and 7 hours ago

“Great hotel, location and service!”

I visited here with a friend for a long weekend. The hotel is modern with access to most of what you would need for a short trip. Check in and out is self service and really easy and convenient, no long queues and easy to do, my check out took 3 mins.

The rooms are compact with a very large bed. The sink is in the main room and not in the bathroom but this is a minor issue and personal preference. The shower is fab!
Location wise you are pretty central it was perfect for us to get around and see the city as well as relax in the hotel when needed. A modern and clean hotel, and a perfect choice! The staff were friendly and very helpful too.

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Reviewed 1 day and 10 hours ago
Cape Town, South Africa

“Hip hotel”

Perfectly located for a visit to NYC; fantastic 'pod' concept with hip and quirky elements.

Simple and efficient self-service check-in and fabulous views from the rooftop bar and our room.

Easy access to new year celebrations on Times Square.

Reviewed 1 day and 15 hours ago
Amanda L

“Perfect place to stay whether its business or holiday travels!”

We're newly married and we stayed at CitizenM NYC for our honeymoon. If you ever want somewhere convenient, super clean, super comfy bed, super good TV/movies, superb view, awesome hotel staff then please do stay here! The shower gels and lotions were to die for and my only regret was not asking how we could get our hands on some back home.

The service we experienced was excellent, our TV was bugged during a movie (by the way they had movies on demand that are still screening) and Jason swiftly moved us across to another room. He also forced/strongly recommended us to go up to the bar with him and we were not disappointed. The view from there was amazing and the cocktails Jason and Jasmeen whipped up were pretty gooodd. Overall we were so sad to leave but we now know where we can stay whenever we come back to NYC to visit again :) We cannot wait for you guys to open up in Sydney so I can get my hands on some of your shower gels + lotions again!
Thank you citizenM NYC :)

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Reviewed 3 days and 7 hours ago
Ponce, Puerto Rico

“Best Experience Ever!!!”

This eclectic hotel has a beautiful ambience and a really novel concept. The place is AMAZINGLY COMFORTABLE . The Staff is extremely professional and helpful. Conveniently located, close to everything in the capital of the world, I must say I have become a proud Citizen too!!!
STAY HERE for a very different experience.

Only downside: no room service or restaurant. But then, hey, go out and explore!!!
Two thumbs up, Ten rotten tomatoes and all the Best Wishes for these folk!

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Reviewed 3 days and 9 hours ago
Brookline, Massachusetts

“Perfect for Business Trip or When Traveling Solo”

Great location, great staff (shout out to Mo and Storm!), and clean, quiet rooms. They have managed to combine no-frills with upscale/modern. This is perfect for a business trip when you're traveling solo.

That being said, I wouldn't go back if I were traveling with my husband/family. The rooms are tiny and the bathrooms are in the middle of the room. They have managed to put a big plastic tub/structure in the middle of the room with a combined toilet and shower in it. The sinks are separate from the little bathroom structure, in the room. Not ideal for privacy at all. That being said, it totally worked for me, as I was there for one night, traveling for business.

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Reviewed 4 days and 2 hours ago
Ocala, Florida

“A great place for a great price.”

We only stayed one night but would definitely come back. This hotel was warm and inviting from the lobby to the rooms. The staff was equally warm, friendly and helpful. Our room was small but had some very nice features like the lighting, remote control for the lighting, window covering, tv,heat and air.