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citizenM New York Times Square hotel Reviews


#22 of 464 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 2436 traveller reviews
Sleep Quality

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Reviewed 1 day and 10 hours ago
Columbia, Missouri

“Exceeded Expectations!”

I can't say enough good things about CitizenM. I truly was one of the coolest places I have ever stayed. The pictures online are exactly what you see when you get there. So often that is not the case.

The staff is incredible. Big shout out to Jontelle! Thanks for the great convo with me and the wife. Jason was great too! I was nervous about the reviews on the size of the rooms. I never felt cramped. The layout and efficiency of the room was perfect for my wife and I. Cloud Bar is perfect for a drink and sunset. I could go on and on. Loved it!

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Reviewed 1 day and 13 hours ago
London, United Kingdom

“WOW.....Where do I start.....”

From start to finish, our experience with CitizenM was all we could have hoped for. A friend had recommended this hotel to us and after lots of consideration and research, we decided to go with CitizenM - we couldn't have made a better decision.

This hotel is ridiculously clean, all staff are extremely helpful and it's central to everything, with easy access to the subway/main attractions. The smell in the main lobby area makes you want to sit there all day, and the huge, comfortable beds are so hard to leave! We've travelled all over the world and this hotel really was up there with the best that we've stayed in, simple, but definitely suits all your needs. We look forward to staying with CitizenM on our next visit.

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Reviewed 1 day and 14 hours ago

“Fantastic stay”

We stayed at CitizenM for the long weekend on President's day and had a fantastic stay. The price was up by an extra $100 per night hence the value for money rating is not getting highest score. Rest was absolutely highest score.

Reviewed 2 days and 20 hours ago
Atlanta, Georgia

“That's what I'm talking about!”

The pics & website don't do this hotel justice. Super cool, very clean, incredibly convenient, and the staff is helpful while having a happy attitude. Loved it & would gladly return. Techies might dig that everything in the room is controlled with an iPad.

Lights, tv, stereo, alarm, & even ambience... ;)

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Reviewed 3 days and 7 hours ago
Keswick, Virginia

“Great theater district find”

My daughter and I thoroughly enjoyed our three-night stay at citizenM. The rooms are tiny but just what we expected. The location is perfect for attending the theater. The public spaces are comfortable and welcoming.

The rooftop bar was particularly enjoyable.

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Reviewed 4 days and 1 hour ago
London, United Kingdom

“Home from home - Love this place!”

Citizen M is super cool but super comfortable. We love this place and no longer will stay anywhere else in NYC. Our third stay and each time it gets better. Home from home. The rooms are compact but have everything & more.

The staff (ambassadors) are all amazingly friendly, helpful & knowledgeable.

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Reviewed 4 days and 4 hours ago
Dallas, Texas

“Perfect Location and Staff”

Great location ! Wonderful atmosphere, great central location and a friendly helpful staff ! The locations was a perfect walk to Central Park & Times Square as well as quick easy access to the subway! We will definitely be back!

Reviewed 4 days and 8 hours ago
Queens, New York

“Great hotel”

The room was clean very modern with updated technology. Everything in the hotel was spotless. The location was great, lots of entertainment within walking distance. The staff was helpful friendly and accommodating.