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citizenM New York Times Square hotel Reviews


#26 of 469 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 2953 traveller reviews
Sleep Quality

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Reviewed 22 hours and 47 minutes ago
Andreas Peter F
Wiesbaden, Germany

“Great Place to stay in the heart of NY”

Great place, friendly staff, good food, very new and clean, funny things to read all everywhere, 10 min by foot to times square or central park: what else do you need?
I would rechnend this Hotel for every Sightseeing-Tour as Single or couple.

Reviewed 1 day and 11 hours ago
Manuel G
Torremolinos, Spain

“Nice and beautiful lobby”

Everything was pefect. Didnt like that charge in creditcard 4-5 euros from past 2 month with no reason. I have paid the bill so why continue using my card?? It is a pity because you dont trust them. Anyway Wonderful place to stay in New york

Reviewed 1 day and 13 hours ago
Edmond, Oklahoma

“Perfect in every way”

My husband and I just checked out and and while I rarely leave reviews, I felt I needed to because of the excellent experience. The location is perfect and the hotel is just awesome. Check in and out was super quick.

The room has everything you need! The bed is super comfy and the shower is so good. I expected it to be smaller based on reviews but we had ample room for two people and two good size luggages. If I had to give it any ding at all it would be to make the sink slightly larger! I pretty much splashed water all over the floor when washing my face. But, I will come back and stay here again without any hesitation and recommend Citizen M to all my friends.

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Reviewed 2 days and 8 hours ago
Trevor L

“Awesome hotel”

If you are looking for a great hotel close to Times Square then this place is it

The CitizenM is so different from all those bland boring hotels
The decor throughout the hotel is very interesting

The rooms are small (lost a point for this), but are large enough to serve their purpose
The beds are huge- king size
The amazing showers with their mood lighting was a big hit with the wife

The staff at the hotel were very friendly and equally efficient
I would stay at CitizenM again and would recommend it to anyone

Reviewed 2 days and 14 hours ago
Lichfield, United Kingdom

“Amazing location and couldn’t disagree with negative reviews more!”

We stayed in this hotel for 4 nights whilst visiting New York and had an incredible time! I have read a lot of negative reviews regarding the staff friendliness, the size of the rooms, self check in and the room cleanliness and couldn’t disagree more with these reviews!

The staff were fantastic, all staff I encountered were very helpful, really friendly and never rude! The rooms are small but adequate and this is clearly discussed on their website so I am not sure what people were expecting! We had two large cases and more bags as had been travelling for 5 weeks prior to this and found we managed fine.

The self check in is really easy and really isn’t a hassle at all!in fact it speeds up the process! The rooms were spotless! Really clean, great facilities, funky modern mood lighting, great shampoos, moisturiser etc..

The hotel also offers a breakfast buffet and has drinks and snacks for sale 24/7. The roof top bar is great also and defiantly worth a visit, good views around the city and a great place to go before you hit the city.

The location of this hotel is amazing. It’s a 2 minute walk to times square, 5 minutes to broadway, there is a subway station 1 minute away, the Empire State and rockerfeller are within walking distance... everything you want to see in New York literally at the door step!

This hotel probably wouldn’t suit families as I don’t think the rooms are big enough to accommodate children and all the extra luggage etc. It is fantastic for couples though and I would highly recommend!

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Reviewed 2 days and 16 hours ago
Glasgow, United Kingdom

“Good NY stay”

Whilst the only real downside is the rooms are a little small, many other things are very good. Rooms have good entertainment ordered via an iPad. The staff are really very helpful, the lobby is comfortable and the rooftop bar is great.

The location is handy for a lot of things too. All in all worth a return visit.

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Reviewed 2 days and 18 hours ago
Johanna O
Vantaa, Finland


The 11th floor room had great city views.The room was clean, the shower was luxurious and the living areas were cozy and stylish.
The staff was really friendly and the hotel had a good atmosphere.

I highly recommend!

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Reviewed 2 days and 23 hours ago
Marine H
Savoie, France


We are delighted with our stay at CITIZEN M. It's all been thought about having a good time. We're not missing anything! Good soundproofing in the room. The room was less small than what we had imagined thanks to a good arrangement.

Very nice view on the rooftop and ideally placed!

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