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citizenM New York Times Square hotel Reviews


#21 of 467 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 2646 traveller reviews
Sleep Quality

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Reviewed 1 day and 5 hours ago

“Citizen of the World”

Good location for the Times Square area. I did not know that you get a better rate and cancellation policy when you sign up to become a citizen at citizenM.com. So I would check there first next time.

Convenient location to shops & subways. Breakfast is good, excellent pastries & bread. Loved all the toppings that come with the yogurt.

Renee and Keith of the evening staff were very helpful when we had a room issue. Room was spotless . Housekeeping did a very good job.

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Reviewed 1 day and 5 hours ago
Vancouver, Canada

“Outstanding in everyway”

I can't say enough glowing remarks about this boutique hotel. This was our very 1st time visiting New York and wow we're we impressed! There's no fancy front desk, but the staff that meets you at the front door are over the top helpful, the rooms are, small ( but we expected this in New York)....

but super sexy, huge and very comfortable king size beds, that butt up against the full sized window. Everything in the room is controlled by an iPad, so easy to use....even for a non techy like myself. The breakfast was included and again....excellent choice of fruits, to eggs to the continental breakfast, a great way to start the day. Visit the roof top bar....great views! The location was absolutely PERFECT and your only steps away to Times Square. Top marks for this hotel! You get a 10 out of 10 in my opinion....we will defiantly be back.

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Reviewed 1 day and 5 hours ago
Des Moines, Iowa

“A gem in Times Square Area”

This is a fantastic hotel for couples! It exceeded our expectations and will definitely recommend and return! Convenient to all Broadway Theaters, Subway stops, Times Square, Rockefeller Plaza, but off the main drag, so it felt calmer and a bit less chaotic! Stay here! You won't be disappointed!

Reviewed 1 day and 15 hours ago
Elana M

“CitizenM an absolute winner”

Cannot rate this hotel highly enough! First off, it's super close to the subway, so that's always handy, and it's just tucked away from the busiest section of Times Square, so it's not as crowded as you might expect.

The room itself was perfect for me as a solo traveller. Loved the wall to wall bed, the shower head was flipping amazing, and there was plenty of storage space for such a small space. Free and speedy wi-fi always a plus. On a side note, you can adjust the lighting in your room according to mood - pink, blue, orange etc - which was a fun little perk!

Check in and check out literally took seconds, and while the hotel doesn't have your typical concierge set up, staff always greeted you and were happy to help you with maps or arranging a driver to the airport, as they did in my case.

Bought breakfast from the hotel on the final day for ease - it was ok, nothing spectacular, but credit where it's due - there was a decent variety on offer (fruit, eggs, bacon, muesli) just don't expect big flavours.

In summary, I would definitely stay here again and thank the staff for the comfortable stay.

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Reviewed 1 day and 23 hours ago

“Citizen M, Times Square”

Highly recommended....would definitely stay again.❤️
Very impressed overall. Trendy, stand-out, excellent rooms which are very well designed, technology, location, lovely smell in the lobby area, loved the decor, roof top bar...❤️❤️

Reviewed 2 days ago
Haley M
Washington DC, District of Columbia

“New Favorite Midtown Hotel”

First time here, will definitely be back. Loved the fun style, the rooms withe great beds and Ipad powered accessories, the lobby, and especially the unbelievably helpful staff. Clean, comfortable, and great location doesn't hurt either.

Reviewed 2 days and 11 hours ago

“Awesome 10 Year Anniversary!!!”

CitizenM was perfect to celebrate our 10-year wedding anniversary!!!!

Reviewed 3 days and 13 hours ago

“Amazing Location”

This trip was to celebrate my fiancé birthday, and he had never been to New York, so I chose this hotel due to location.
You can't get a better location as you are in the heart of Times Square.
Yes the place can get crowded, but if you wanted to switch the city off just go up to the room and put down the black out blinds.
The service of the staff was amazing they bent over backwards to make our stay comfortable.
Yes the room is small, but hey you are not in New York stay in your room,
Definitely recommend