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citizenM New York Times Square hotel Reviews


#26 of 499 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 4386 traveller reviews
Sleep Quality

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Reviewed 2 days and 13 hours ago

“Fantastic Hotel”

The room is very small but enough for couples or solo. Technology in the room is very nice. You don’t want to leave the room. Check-in and checkout was very rad and fast. You don’t need even to deal with someone to check you in.

Reviewed 3 days and 10 hours ago
Hong Kong, China

“Small but very comfortable”

Rooms were pretty small, but very thoughtfully laid out (luggage drawer under the bed) and tastefully decorated with very functional iPad control for everything (blinds, air conditioning, TV, etc). The TV set up with free movies and the easy ability to stream content from your own device was great.
A few hiccups after being caught in a major power failure affecting several blocks in Manhattan on a Friday night, but the staff were informative and helpful throughout and got things working again pretty quickly once the power came back on.

Reviewed 3 days and 12 hours ago
Columbus, Ohio

“My fave hotel in NYC”

This is my second stay at this hotel and it was better than the first!!!! They people here helped me surprise my friend and decorate the room while we were out for her birthday! They also stayed cool and calm during the NYC black out!!!

Reviewed 4 days and 1 hour ago
Juno Beach, Florida

“Perfect, depending on your needs”

When I’m in nyc without my family I always choose this hotel. Good location on the west side. Rooms are small and compact, but when I’m alone I don’t need much. If I was with the kids I’d need more space.

Love the bed by the window and the funky lobby. Priced right and makes for a no fuss Nyc trip. The bed and shower are perfect in every way. All around great hotel

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Reviewed 5 days and 11 hours ago
London, United Kingdom

“A fabulous find in central Manhattan”

Initially apprehensive at the thought of everything being digital, it was all a breeze - super easy check-in and out; great room with the most amazing bed; fabulous outdoor area and trendy but comfortable communal areas with a cafe-on-tap.

Loved my experience and will check out CitizenM in other locations.

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Reviewed 5 days and 12 hours ago

“Great location for a great price”

Stayed for two nights to see a concert and it was the perfect hotel. The rooms are a perfect size because you won't be in your room all day anyway but definitely comfortable for sleeping. Very affordable for Times Square and still has all the helpful amenities such as a luggage check and access to computers and printers.

This hotel is definitely made for business trips, people traveling alone, and couples.

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Reviewed 1 week ago

“See you soon again”

Best hotel I've been in NY. Staff is always friendly and amazing. You feel like home as soon as you reach there. I'll come back in October. As I had questions before arriving the staff at WhatsApp were really helpful and fast.

Great service...

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Reviewed 1 week and 1 day ago
clarklake mi

“Nice hotel, modern techy.”

The hotel was small, clean, neat, and very up to date. The staff was very helpful. When we left we forgot to take the items out of the safe deposit box like $350!. Ian the manager called us when we were in the airport.

We made arrangements to get the money back. They were awesome. It was a great stay.

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