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citizenM New York Times Square hotel Reviews


#27 of 509 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 4708 traveller reviews
Sleep Quality

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Reviewed 1 day and 15 hours ago
Orlando, Florida

“Birthday trip to NYC.”

Overall clean and affordable. Movie selection was a great idea but the selection was terrible. Mood lighting is perfect for romance! Bring your own shampoo and conditioner because most likely you won’t get any more.

Drinks are overpriced and selection wasn’t great (couldn’t make a Long Island — one of the most popular drinks people order and ~ 15$ per drink). Overall a great place if you need to get work done or need a place to sleep that is clean.

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Reviewed 2 days and 14 hours ago
New Jersey

“A Gem in Broadway”

Visiting big Apple in winter since the hotel price drop to the bottom, this hotel is in the heart of Broadway area , if u wanted to watch a show this is prefect for u, despite the room only 150 sq. but clean neat & modernized design, very Dutch, good breakfast reasonable price, awesome rooftop bar , exclusive rest area, good for the stylish traveler, will come back !

Reviewed 3 days and 5 hours ago

“Mom and Daughter Trip”

The hotel was wonderful to us during our stay.
Ambassadors were amazing and went out of their way to ensure we were in our room on time and did extra touches to make my daughters 10th birthday special.

We were given room 1010, balloons, baked goods and a personalized card for her birthday upon getting to room.

The hotel is super modern and directly across from Gershwin Theatre, about 4-5 blacks from Rockefeller Center and 1 block from heart if Times Sq. We were also close to all the shopping which was perfect for our stay. My daughter loved all the unique features and I found the drawer for luggage under the bed a great use of space.

I was concerned about the " gentleman's club" next door but it wasn't super noticeable/have alot of activity. The only concern I had was in the tablet that controls everything for the room and tv, there is adult porn which I had no idea about until my daughter discovered it. I do wish they had either warned me about it or added a lock feature to that content since I had a child in the room. No one ever forewarned me.

All in all, it was a great hotel, clean, centrally located, great staff, decent breakfast buffet and a really unique stay for our first trip to NYC. I'd stay again but be careful with the tablet!

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Reviewed 3 days and 13 hours ago
Miami, Florida


Great and convenient hotel, front desk could be more friendly. Awesome location. Overall the only issue that i had was with the front desk. The bar is beautiful and bartenders very kind. I would stay in this hotel again

Reviewed 3 days and 16 hours ago
Pescara, Italy


Amazing hotel, modern & friendly. It was my third time in CitizenM NYC Time Square and I think I will be there again. Amazing position for everythings. Always a fantastic experince with my wife an my daughter.

Reviewed 5 days and 4 hours ago
Taipei, Taiwan

“wonderful experience living in NYC”

Efficient check in & check out
friendly ambassador
Feel like home
Free movie
clean room
Rooftop is open
Clean towels
Free evian water
Good location
close to restaurants , shopping area
quiet at night even in broadway

Reviewed 5 days and 6 hours ago
Tim O
Cambridge, United Kingdom

“Great.....if you’re on your own!”

Loved this hotel. I’m a bit of a gadget freak so loved the IPad in the room. The room is small but very clean and well laid out. The reason I would say it’s good if you’re on your own is I wouldn’t be too keen if I was sharing with wife/husband/partner because the shower room is basically a shower pod in the middle of the room....near the bed.

Very, very thin plastic walls so not pleasant in terms of noise and smell if your other half’s in there having a dump! But as I was on my Jack Jones it was perfect. And....here’s a first.....free hard-core porn movies!! Another reason to be on your own!

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Reviewed 6 days and 13 hours ago
Ranst, Belgium

“Great stay in NYC!”

The hotel is a great stay if you visit the big apple. Subways are just nearby, time square is around the corner. The host are very friendly and helpful. It was our first time in NY so we had a lot of questions but they helped us with all of them!
We would definitely stay here again.