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citizenM New York Times Square hotel Reviews


#25 of 504 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 4496 traveller reviews
Sleep Quality

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Reviewed 1 day and 8 hours ago
Redditch, United Kingdom

“One week stay in Citizenm Times Square”

Central located hotel in reach of many attractions.

Would have scored higher but had to ask for our rooms to be serviced two consecutive days after returning from a day out after 4pm. Cleanliness could have been better

Reviewed 2 days and 6 hours ago
Green Brook, New Jersey

“Compact, High Tech, Clean and Convenient”

First of all, kudos to the amazing, caring staff who were so helpful and friendly, especially Holly, who seemed to genuinely care about us and our visit. When I first entered our room, I thought it was so small, but I had read about this and it really had everything we needed and then some.

Most importantly it was very clean and modern. It was the most technologically advanced place we'd ever stayed in.

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Reviewed 3 days and 2 hours ago

“A jewel in NY”

It was an amazing surprise to be so close to everything, subway and attractions and in a stylish type of accommodation!! We'd definitely advise it and we'll surely come back to visit NY. Maybe the rooms are a bit too small though everything has its place!

Reviewed 1 week ago
Suffolk, United Kingdom

“Stylish hotel with a relaxed, informal vibe”

The CitizenM hotel is located on West 50th Street, near the junction with Broadway and just north of Times Square, so is very convenient for many NY attractions. The adjacent 1 Subway line takes you uptown to Central Park West or downtown to Battery Park.

The hotel is modern and stylish, with an informal and friendly vibe. Be aware that the rooms are small and narrow, with the double bed placed across the full width under the window, so you need to be flexible getting in and out! If you like lots of space to spread out, this is probably not the hotel for you. Everything in the room is controlled by an iPad, so not good if you're technophobic! Breakfast is just under $20 per person, not particularly cheap, but the food is good quality and there's plenty of choice. We enjoyed our stay and would definitely return.

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Reviewed 1 week ago

“Perfect hotel!”

Great time in a great hotel in a great city :) Design, technique and warmhearted staff. A perfect location, very central to a lot of sightseeing highlights. Calm and comfy during the nights, we will come back!

Reviewed 1 week and 2 days ago
Monroe, Washington


This hotel has a really fun atmosphere and the ambassadors are always willing to help you find the best train to your destination, look up addresses or answer questions. This hotel is located in a great location close to Broadway plays, shopping, subway and great food.

It was so fun here and the ambassadors really help to make this experience the best!

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Reviewed 1 week and 2 days ago


Great experience. Very recommended!!!
The combination of a great location, young vibe hotel with great service and great room let us enjoy NYC at its best.
We definitely will come back to the hotel and will stay at citizenM hotels world wide.

Reviewed 1 week and 5 days ago
Arlington, Virginia

“Modern hotel”

Stayed in this hotel while in NYC for business. The location is unbeatable! The room was on the smaller side but more than enough room for one or two people. Everything in the room can be controlled with an iPad.

The hotel is very modern and the customer service was great.

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