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citizenM New York Times Square hotel Reviews


#23 of 467 hotels in New York City
TripAdvisor Traveller Rating (overall)
Based on 2572 traveller reviews
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Reviewed 3 days and 7 hours ago
Florentina P
Hannover, Germany

“Simply the best. -- spotless, top location, refreshingly different”

I stayed here before several years ago and loved it. Now I booked a room for my family and was happy to see that the great work is kept up :-) by the staff, most certainly due to the amazing manager.

What is most important for me is a spotless modern room, and professional kind staff. On top of that, here you get a nice bar with good food in the lobby and an amazing rooftop bar. Please, citizenM Times Square, stay the way you are!

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Reviewed 4 days and 3 hours ago
Samantha M
Broadbeach, Australia

“Love, love, love this hotel!!”

This hotel was amazing. I booked directly through CitizenM with a promotion they had going and became a member. We arrived very late to check in, and checked ourselves in through their self serve computer desk.

We were given a very high floor with the most spectactular view! Yes the rooms are small but there was plenty of room for the two of us. There is storage under the bed and two hanging areas at the front door. We unpacked as we stayed for a week and put our suitcases out of the way. The bed was amazingly comfy and i loved that the room controls were all operated by an ipad, mood lighting, free movies, blinds up and down. The location of the hotel was amazing, it was only a 5 minute walk to times square and only a 10 minute walk to central park. There is also a subway stop directly next to the hotel entrance which took us downtown. The hotel has a canteen area and a small menu. It also has a rooftop bar which was awesome. I loved this hotel and would definately stay again!

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Reviewed 4 days and 13 hours ago

“Perfect 3-4 night stay for a couple”

Clean, new, feels safe, great lounge area dn roof top bar and great value for money.

Right on broadway and 50th and would stay again for short stay. Rooms are small but for a clean, safe Times Square hotel - perfect j

Reviewed 5 days and 4 hours ago

“Great hotel great location”

Really nice hotel very conveniently placed. Helpful staff and clean rooms. Rooms not the biggest but functional. Good vibe about the place. Comfortable beds and room controlled by I pad is very easy to operate.

Would happily return here.

Hidden gem.

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Reviewed 5 days and 5 hours ago
Portsmouth, New Hampshire

“Cozy, Charming, Well designed, and AMAZING”

I truly loved my stay here. The rooms are small but their use of the space/storage is impressive. I loved the XL beds, the windows, and the free movies: it was a perfect mental break after long days in the city.

The location is excellent, the style is wonderful, and all the perks are rare for a hotel of this price.

I couldn't speak more highly, and I look forward to future stays!

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Reviewed 5 days and 9 hours ago
Jenny L

“Fab hotel”

Great modern hotel and centred around Times Square. Computer in lobby to do own check in but staff around to help. Clean and although room small it's compact, hopefully no one goes to New York to stay in the room all day.

Subway very close to hotel entrance too.

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Reviewed 6 days and 1 hour ago
Wilmington, Delaware

“Great hotel in a great location”

The citizenM is right in the heart of the theater district. I was in the city with family to take in a couple of shows. Everything Broadway related is within walking distance. The hotel itself has a great atmosphere to it, from the music filling the air in the lobby to the sights from the roof top bar.

The room was small, this is New York after all, but very comfortable. The MoodPad (an iPad mini) was a convenient way of controlling the functions of the room, from window shades to lighting to entertainment. The lobby, or living room as they call it, really was a great place to hang out. I do not go to New York often but I would not hesitate to stay at the citizenM again.

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Reviewed 6 days and 7 hours ago
Martin B

“The best hotel I've stayed in.....”

I absolutely loved this place. I was travelling with work and had 2 nights to spend in New York. I booked this hotel based on the other reviews and was not disappointed.
Location is excellent.

Rooms are wonderfully modern - everything run by an iPad including TV, alarm, lighting etc.
Central areas are superb - great wifi. Great cafe/decor/service.
I even left my passport behind and the customer service was superb in returning it to me!!
I'm not normally someone who 'gushes' about things, so I'll stop now.
Simply put - if you are looking for a modern hotel in central New York - go for it.

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