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citizenM Rotterdam hotel Reviews


#5 of 56 hotels in Rotterdam
TripAdvisor Traveller Rating (overall)
Based on 2173 traveller reviews
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Reviewed 2 days and 14 hours ago

“Great vibe, small rooms”

Trendy 'communcal work space solution' type hotel, all very modern but the rooms were absolutely tiny. Totally fine for 1 but a squash and a squeeze for 2 (especially when one is 1.95m). Bed huge and shower great, just needed a bit more space.

Lovely breakfast

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Reviewed 3 days and 14 hours ago
u00d8ivind N
Drammen, Norway

“Good budget hotel”

This is a nice hotel with a budget vibe to it. (No roomservice or mini-bar option in the room). Friendly and helpfull staff. You get to choose your room location and view type at the check-in. (if there are different available rooms I would belive).

Room size is ok for one person or a couple. Only weird thing is the bathroom-sink outside of the bathroom. (WHY?).

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Reviewed 1 week ago
Munich, Germany

“Nice, hip hotel”

The hotel is quite futuristic, the staff is super friendly and the rooms are cosy and equipped with a lot of smart home stuff. I can highly recommend to stay here. They also offer free bike rentals. Awesome!

Reviewed 1 week and 4 days ago
Aalsmeer, The Netherlands

“Modern, good location, friendly service”

Good attention to detail, great customer service. Breakfast is a bit simple but adequate with good coffee (made to order). Rooms are small but perfectly equipped for a good night rest and adequate to get some work done.

Desk also features US and UK outlets - handy for travelers. The only thing I was missing in this modern environment were USB outlets but that's not a biggy.

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Reviewed 1 week and 6 days ago
Salvador, BA

“Very cozy and worth it”

Very interesting and worth it! The bed is very comfortable. The control at the ipad is great! We love it! ! The room is really clean and new! It is a bit small for a couple, but for a couple of days is OK!

Reviewed 2 weeks and 5 days ago
York, United Kingdom

“First stay at CitizenM, will definitely be back!”

Hotel review which I have on my website. Unfortunately, I am not able to add the link here. But you get the idea!


CitizenM is ideally situated In the ‘Blaak’ district of central Rotterdam.

This area of the city has an abundance of modern architecture such as Markthal (Market Hall) and Kubuswoningen (Cube Houses). There is also a train and Metro station (Station Blaak) across the road from the hotel which is easily recognizable, it’s shaped like a ‘flying saucer’!

When you arrive in Rotterdam, your starting point is likely to be Centraal Station… the best, and most convenient route to the hotel is the Metro which is entirely wheelchair accessible. N.B. The lift is in the main concourse of Centraal Station.

On the timetables, look for a blue ‘D’ and ‘De Akkers’ or blue ‘E’ and ‘Slinge’. They run from Platform 2 every 10 minutes and you’ll be there in 5-6 minutes.

If you get off the tram at ‘Beurs’, come out of the lift and turn right until you arrive at the ‘World Trade Centre’… a blue glassed building shaped like a cigarette lighter.

Turn right again onto ‘Beursplein’, continue along onto Hoogstraat and you will reach a square with a grassed area in the middle and Markthal to the right. Behind Markthal you will see Station Blaak. CitizenM is behind the station, over the road.


Access into the hotel is relatively easy. The entrance is off the street through a cobbled, covered walkway which is manageable in a wheelchair because it isn’t too extreme or uneven, which I have tried to highlight in the photo!

As is common with hotels these days, there are automatic doors.


Reception is on the first floor, which isn’t conventional… but this isn’t an ‘ordinary’ hotel.

The hotel Lobby has a nice seating area with comfy chairs where you can relax away from the activity of reception and the bar/restaurant.

CitizenM has an ‘express’ check-in/out system… just enter your Confirmation Number and away you go.

The monitors might be a little too high, but there will be members of staff around to assist you.

N.B. If you require an accessible room, it’s always advisable to contact them directly even if you have added this requirement when making the reservation online.

CitizenM Support Team - support@citizenm.com

Accessible room.

The door into the room has the usual ‘self-close’ mechanism but it isn’t too heavy so you should be able to activate the lock then push the door.

Accessible rooms in CitizenM hotels aren’t the most generously sized, but there is enough space to enable you to move around.

With the XL bed being in front of the window, this leaves the remaining space without any obstructions. It’s at a good height and it is easy to get on and off. The pillows are quite firm too which I much prefer… all too often they are very ‘squishy’!

There is a small table against the wall with a lamp, phone and the ‘Moodpad’.

CitizenM have adopted a brilliant idea… it’s called a ‘Moodpad’ which is along the lines of an ‘iPad’. This operates the blinds/curtains, tv, heating and lights all at the touch of a button. There is also an alarm which can be configured to wake you up gently, with soft music or it will turn on the tv for a less gentle wake up.

It may be difficult for someone in a wheelchair, or with mobility issues to close the curtains or turn the lights on/off… from this perspective, the Moodpad completely eliminates it in one easy to use package.

To the right of the bed, over a small shelf, there is an array of plug sockets which should fit most international plugs.

Everything in the accessible room has been well thought out… due to this, there are only a couple of things which I think could be ‘tweaked':

1. MCanteen is a cool idea because it is available 24 hours a day, however, tea/coffee facilities in the room would be much easier for someone in a wheelchair because it’s almost impossible to bring a hot drink back to the room without spilling it!

2. The rail for hanging up your clothes is too high… perhaps this could be lowered to accommodate someone in a wheelchair.

Shower room.

In hotel shower rooms, it’s the finer points where they can fail to make it easier, however, this one has been well planned.

Apart from the shower room being large…

The sink is at the right level and the mirror is directly above. Sometimes the mirror is situated too high so you can’t see through it. The sink is also completely clear of obstructions underneath.

The plug in the sink is a ‘flip-and-press’ built into the plug hole which works perfectly.

There is a generous amount of bath and hand towels.

Although the shower seat isn’t very big, it has grab rails at both sides… this is almost unheard of which makes it a lot easier. Moreover, the grab rails are usually built around the walls and not separate which don’t work as well.


There are set times for breakfast, lunch and dinner… but there is also flexibility.

Whether you want breakfast in the morning in your room before a day of sightseeing, a coffee from the Barista at any time or a bite to eat at 2am, CanteenM has it covered.

The CanteenM has a ‘communal’ seating layout.

There are also smaller tables and chairs in the bar area if you require something a little more intimate.

CitizenM has always made a point of being ‘chic and designy’, and for good reason. There is a 'quirky' design theme throughout the hotel.

Notice the bike on the wall, keeping up with what has been an essential part of Dutch culture for centuries. 

In the Bar area, there’s a separate disabled toilet… something you don’t find too often in hotels.


A trip to Rotterdam, my favourite city in Europe was a good excuse to try CitizenM… and I wasn’t disappointed!

For such a great hotel, it was moderately priced.

Accessibility was almost perfect and only requires a few ‘tweaks’ which I have highlighted in the Review.

Would I stay at CitizenM Rotterdam again? A resounding yes!

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Reviewed 2 weeks and 6 days ago

“Very good, fancy and technologies”

I stayed there for two times and always very sutisfied about that. The Rotterdam CitizenM hotel surprizes me with mega friendly stuff, fancy design and full of technologies built in the rooms. Advice to all to stay at Citizen M!

Reviewed 3 weeks and 5 days ago
Vienna, Austria

“perfect stay at a perfect location”

the hotel is in the middle of the city, right next to the main sights, metro/train station is also right next to the hotel which makes traveling super easy. the hotel itself is well designed and the rooms offer easy to use ipads for light, temperatur und media control which is pretty fancy.