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our top 6 most-asked questions

The questions we get asked the most often!

coronavirus information

Everything you need to know about your safety and our house rules.


How, what and where to book.

How do I book?

We like to make things quick and easy for you – that's why all citizenM reservations are done online. You'll find our best rates and availability here. Just a few clicks and you're done! No phone calls or emails necessary.

Do I need a credit card to book?

Yes, you need a valid credit card to book a room. The card will not be charged when making the reservation (there are some exceptions, for example when we're having limited-time sales).

Once you arrive at the hotel, you'll be required to present a credit card at check-in, but it doesn't have to be the same credit card you used to make your booking online.

What kind of rates do you offer?

We have two types of rates: prepay rates, and non-prepay rates.

The prepay rates come with a low price, but you will not be able to cancel or change your reservation. For your peace of mind, there is a 24-hour cancellation window and a full refund will be given if you cancel within that window. You can then book a new stay. After 24 hours pass, no refunds or changes are possible. This 24-hour period does not apply to bookings made less than 48 hours before the stay date. When you book a prepay rate, you make the payment for your stay right away.

The non-prepay rates include flexible, long stay, mycitizenM and mycitizenM+ rates. These rates come with changes and cancellations until arrival day (the exact time is specified in your booking confirmation email. When you book one of these rates, you have a choice to pay right away, or pay when you arrive at the hotel.

Our mycitizenM rate comes with at least 6% discount, and the advantage of flexible bookings - sign up to mycitizenM for free here.

Our mycitizenM+ rate guarantees our lowest price of at least 10% extra discount, and comes with many extra perks - sign up for mycitizenM+ here.

How do I book a group?

We love groups! If you need 11 or more rooms on a fixed date, please visit the citizenM groups page.

How do I book a meeting room?

Book one of our inspiring societyM meeting rooms online any time, any place here

You will find more information, availability and best prices there too. All our rooms come with free-flowing coffee, superfast Wi-Fi, tech for all your devices – and much, much more.

hotel information

Paris, New York or Taipei? Find all location-specific information here.

societyM meeting rooms

How, what and where to book.


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