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We might have the answers to all of life's questions. If not, contact us.
The questions we get asked the most often!
Everything you need to know about your safety and our house rules.
How, what and where to book.
What kind of rooms do you have? / Can I book a specific view?
Unlike traditional hotels, at citizenM we only have one type of room – the perfect one. All rooms are the same size and layout, the only thing that varies is the view.
In some of our hotels, you can book a room with an extra-special view for a small extra fee. This option will show during your booking. In hotels where no special view is bookable, you may ask for a particular view in the comments during your booking, and we will do our best to fulfil your request (subject to room availability).
What kind of rates do you offer?
There are two types of rates for every booking:
The flexible rate will let you modify and cancel your booking free of charge within the time limits of the booking.
The fixed rate will give you a better price, but you will not be able to cancel or modify your reservation once it is booked.
There is also a special mycitizenM rate with more discounts and flexibility. If you aren't a mycitizenM member yet, you can sign up while you book! Find out more here.
How do I book a group?
We love groups! If you need more than 10 rooms on fixed dates, please visit our groups page for more information and to request a quote for your visit. Please note: there are no twin beds at citizenM. Each room has an XL king-size double bed only (to share or not).
How do I book a meeting room?
You can book any of our inspiring societyM meeting rooms online in just 5 simple steps via this page. All our rooms come with free-flowing coffee, superfast Wi-Fi, tech for all your devices and much more.
How do I book cloudM?
Individuals and small groups of friends don't need to book cloudM in advance. Just come over to enjoy drinks and views with us!
You may make a reservation at cloudM for a group of 20 or more people. For information and to request a quote, please visit this page.
Paris, New York or Taipei? Find all location-specific information here.
All the ways you can get in touch with us.