Skip to main content (Enter)

how can we help?

We might have the answers to all of life's questions. If not, contact us.

Chat with us

our top 6 most-asked questions

The questions we get asked the most often!

coronavirus information

Everything you need to know about your safety and our house rules.


How, what and where to book.

What kind of rooms do you have? / Can I book a specific view?

Unlike traditional hotels, at citizenM we only have one type of room – the perfect one. All rooms are approximately the same in size and layout, the only thing that varies is the view.

In some of our hotels, you can book a room with an extra-special view for a small extra fee. This option will show during your booking. In hotels where no special view is bookable, you may ask for a particular view in the comments during your booking, and we will do our best to fulfil your request (subject to room availability).

What kind of rates do you offer?

We have two types of rates: prepay rates, and non-prepay rates.

The prepay rates come with a low price, but you will not be able to cancel or change your reservation. For your peace of mind, there is a 24-hour cancellation window and a full refund will be given if you cancel within that window. You can then book a new stay. After 24 hours pass, no refunds or changes are possible. This 24-hour period does not apply to bookings made less than 48 hours before the stay date. When you book a prepay rate, you make the payment for your stay right away.

The non-prepay rates include flexible, long stay, mycitizenM and mycitizenM+ rates. These rates come with changes and cancellations until arrival day (the exact time is specified in your booking confirmation email. When you book one of these rates, you have a choice to pay right away, or pay when you arrive at the hotel. Our mycitizenM rate comes with at least 6% discount, and the advantage of flexible bookings - sign up to mycitizenM for free here. Our mycitizenM+ rate guarantees our lowest price of at least 10% extra discount, and comes with many extra perks - sign up for mycitizenM+ here.

How do I book a group?

We love groups! If you need 11 or more rooms on a fixed date, please visit the citizenM groups page. But remember, there are no twin beds at citizenM. Each room has an XL king-size double bed only.

How do I book a meeting room?

Book one of our inspiring societyM meeting rooms online in just five simple steps. All our rooms come with free-flowing coffee, superfast Wi-Fi and tech for all your devices – and much, much more.

How do I book cloudM?

Individuals and small groups of friends don't need to book cloudM in advance. Just come over to enjoy drinks and views with us!

You may make a reservation at cloudM for a group of 20 or more people. For information and to request a quote, please visit this page.

hotel information

Paris, New York or Taipei? Find all location-specific information here.

societyM meeting rooms

How, what and where to book.


All the ways you can get in touch with us.