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how can we help?

We might have the answers to all of life's questions. If not, contact us.

coronavirus information

Everything you need to know about your safety and our house rules.


How, what and where to book.

How old do I need to be to book?

You must be 18 years or older to book a room and stay solo at citizenM. Younger guests must be accompanied by a legal adult. To visit our cloudM rooftop bars, you must be 18 or older in Europe, and 21 or older in the USA.

Can I book for someone else?

Yes you can! You can enter any guest name, and it doesn't have to match the name on the credit card either.

How many people can stay per room?

All our rooms are designed for a maximum occupancy of 2 adults.

Can I bring a child?

Our huge XL king-size beds are ideal for two adults, but a child under 10 years old will also fit comfortably. Feel free to ask for an extra duvet of pillows at check-in if needed.

Can I add another person to the booking?

Yes, you can add another person to the booking, but please note all our rooms are suitable for a maximum occupancy of 2 adults. In every room, there is one XL king-size bed to share (no twin beds).

hotel information

Paris, New York or Shanghai? Find all location-specific information here.


All the ways you can get in touch with us.