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how can we help?

We might have the answers to all of life's questions. If not, contact us.

our top 6 most-asked questions

The questions we get asked the most often!

coronavirus information

Everything you need to know about your safety and our house rules.

bookings

How, what and where to book.

How old do I have to be to stay at citizenM?

The rules are different per area, so please check your destination below:

Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Can I book for someone else?

Yes you can! You can enter any guest name, and it doesn't have to match the name on the credit card either.

How many people can stay per room?

All our rooms are designed for a maximum occupancy of 2 adults.

Can I bring a child?

Our huge XL king-size beds are ideal for two adults, but a child under 10 years old will also fit comfortably (the child's breakfast is also free). Please ask for an extra duvet of pillows at check-in if needed.

Can I add another person to the booking?

Yes, you can add another person to the booking, but please note all our rooms are suitable for a maximum occupancy of 2 adults. In every room, there is one XL king-size bed to share (no twin beds).

hotel information

Paris, New York or Taipei? Find all location-specific information here.

contact

All the ways you can get in touch with us.