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coronavirus information

Everything you need to know about your safety and our house rules.

What are the house rules?

We want you to feel safe at any citizenM hotel you visit, so we have some new house rules – please click here to read them. We’ll ask you to agree to them when you arrive at the hotel.

Our cleaning routine was already world-class – now it’s beyond amazing. Click here to find out what actions we’re taking for your travel safety and hygiene. Download our free app to make your stay contactless!

What are the current vaccination requirements in the Netherlands?

From the 25th September, all visitors and registered guests who are over 13 years old must show a CTB (coronatoegangsbewijs) to use the public areas of the hotel. All visitors and registered guests who are over 14 years old must also show government-issued ID (identity card, passport or driver’s licence). The CTB can be:

  • ● proof of vaccination on the DCC app (EU QR code), paper certificates from the UK, USA and the rest of the world
  • ● proof of recovery – a positive COVID test which is at least 11 days old and maximum 180 days old
  • ● negative test result no older than 24 hours 

You will find more details at www.government.nl. Our full vaccination policy is linked here.

You can stay at any Dutch citizenM hotel without any of the above documents, but you will not be able to use any public areas of the hotel. You will need to stay in your room and consume all food and beverages there too.

Which vaccines are accepted?

The vaccine you received must have been approved by the European Medicines Agency (EMA) or be on the Emergency Use Listing of the World Health Organization (WHO). This is currently the case for the following vaccines:

  • Astra Zeneca EU (Vaxzevria)

  • Astra Zeneca - Japan (Vaxzevria)

  • Astra Zeneca - Australia (Vaxzevria)

  • Astra Zeneca-SK Bio (Vaxzevria)

  • Pfizer-BioNTech COVID-19 Vaccine - United States of America

  • Pfizer/BioNTech (Comirnaty)

  • Johnson & Johnson ((COVID-19 Vaccine) Janssen)

  • Moderna (Spikevax)

  • Serum Institute of India (Covishield)

  • Sinopharm BIBP

  • Sinovac

Where can I get a Covid test?

Do you need a Covid-19 test before traveling? Please see below for the nearest local testing options. 

Please note, citizenM is not affiliated with the test providers and costs in any way, nor do we recommend particular test providers over any others. 

Testing at hotel and at clinic

One Day Clinic (only for people without symptoms)
Westblaak 92, 3012 KM Rotterdam
Details and booking: https://onedayclinic.nl/en/corona-test/
Questions: contact@onedayclinic.nl

Corona PCR Testen (for people with and without symptoms)
Groene Hilledijk 226B, 3074 AC Rotterdam
Details and booking: https://coronapcrtesten.nl/

Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Can I bring family and friends?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please keep a distance of 1.5 meters from each other and our staff. Face masks must be worn in all public areas of the hotel, except when seated. 

Can I store luggage at the hotel?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. 

Is canteenM open?

Yes, our canteenM is open 24/7 as usual. Between 5.00 PM and 5.00 AM, no food or drinks can be consumed in the public areas of the hotel. Please take all food and drinks to your room. 

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, room capacities have been reduced. All rooms are fully cleaned and disinfected after every meeting.

Can I bring family and friends?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please keep a distance of 1.5 meters from each other and our staff. Face masks must be worn in all public areas of the hotel, except when seated. 

Do you serve breakfast?

Start your day right with a delicious buffet of hot and cold dishes, fresh pastries, granola, fruit and yoghurt. Finish with our fabulous barista-brewed coffee, tea or freshly squeezed juices.

Do you serve lunch/dinner/drinks?

Yes, our canteenM is open 24/7 as usual. Between 5.00 PM and 5.00 AM, no food or drinks can be consumed in the public areas of the hotel. Please take all food and drinks to your room. 

How can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

You may order food delivery to the hotel.  Please consume the food in your room – the food cannot be consumed in the public areas of the hotel.

 
What protective equipment is the hotel staff wearing?

All our staff wear face masks at all times, and mandatory gloves when working with food in the pantry and behind the bar.

Do I have to wear a mask at the hotel ?

All guests and visitors are required to wear face masks in the public areas of the hotel. 

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on most reservations with stay dates up to August 31st, 2021. You can usually cancel or change by 2.00 PM on arrival day, but there are a few exceptions. The policy for each rate is clearly shown while you book, so you can't miss it. You can also check it anytime via our free app, or on our website under 'my booking' link. 


You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

 

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societyM meeting rooms

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