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The questions we get asked the most often!
Everything you need to know about your safety and our house rules.
What are the house rules?
All staying guests must present a valid, physical (no photocopies) ID upon check-in – this includes the second guest in the room (we allow a maximum of 2 people per room). We gladly accept all nationally recognized government-issued ID, such as: passport, driver's license, non-driver ID, active duty military ID, Department of Defense (DoD) card, global entry card, tax exemption ID. The name on the credit card used to check-in must match the photo ID shown.
You are not permitted to carry, store or possess firearms, ammunition, knives or weapons of any kind while at our hotel. We reserve the right to refuse service and ask you to leave our hotel if you fail to abide by this policy. This policy does not apply to law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties.
We want you to feel safe at any citizenM hotel you visit, so we have some new house rules – please click here to read them. We’ll ask you to agree to them when you arrive at the hotel.
Our cleaning routine was already world-class – now it’s beyond amazing. Click here to find out what actions we’re taking for your travel safety and hygiene. Download our free app to make your stay contactless!
‘proof of vaccination’ policy Boston
Following the B Together policy by the city of Boston, starting on January 15th 2022, all guests over the age of 12 who are guests of citizenM Boston North Station hotel, or use the hotel living room or gym, must show proof of at least one dose of the vaccine against Covid-19 authorized for emergency use by the FDA or WHO.
We accept the following documents as proof:
● a CDC vaccination card
● a digital image of your CDC card
● an image or printout of any official immunization record
● a City-designated app containing a digital image of any official immunization record, or
● another COVID-19 vaccine verification app, including the Clear Health Pass, Common Pass, Key to NYC, VaxYes, IATA Travel Pass, and the Excelsior Pass
Where can I get a Covid test?
Do you need a Covid-19 test before traveling? Please see below for the nearest local testing options.
Please note, citizenM is not affiliated with the test providers and costs in any way, nor do we recommend particular test providers over any others.
Testing at hospital
Massachusetts General Hospital (for people with and without symptoms)
55 Fruit St, Boston MA, 02114
Details and booking: https://www.massgeneral.org/
Massport - Logan Airport
Boston, MA 02128
Can I bring family and friends?
Visitors are welcome at our hotel. Please observe the local social distancing and mask rules while they are still in place.
Can I use cash at the hotel?
We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.
Can I store luggage at the hotel?
We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.
Can I book a room ?
Yes, you can book a room, our hotels are open. Click here to make a reservation.
How can I access the hotel?
Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.
Can I come to the hotel if I do not have a reservation ?
At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.
Is the hotel living room open during my stay?
Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.
Are the societyM meeting rooms open during my stay?
Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.
Do you serve breakfast?
Start your day right with a delicious buffet of hot and cold dishes, fresh pastries, granola, fruit and yoghurt. Finish with our fabulous barista-brewed coffee, tea or freshly squeezed juices.
HOW can I order lunch/dinner/drinks?
You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.
Can I have food delivered to the hotel?
You may order food delivery to the hotel. Please consume the food in your room – the food cannot be consumed in the public areas of the hotel.
What is citizenM doing to keep me safe?
What protective equipment is the hotel staff wearing?
Our hotel teams are wearing face masks at all times.
I cannot come because of COVID-19, can I cancel my booking free of charge ?
If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on most reservations with stay dates up to August 31st, 2021. You can usually cancel or change by 2.00 PM on arrival day, but there are a few exceptions. The policy for each rate is clearly shown while you book, so you can't miss it. You can also check it anytime via our free app, or on our website under 'my booking' link.
You can cancel your reservation yourself through www.citizenM.com.
If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.
If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.
If you booked with Booking.com, please reach their customer support by clicking this link.
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