citizenM Zurich hotel has landed in Old Town. You have also landed in Zurich – for business or fun. What a happy coincidence! Walk straight from breakfast to meeting, sailing, fondue eating or shopping – it's all nearby.
designer living room
5 societyM meeting rooms
Don't get out of bed for ANYTHING... not even to turn on the lights. Use the app or the MoodPad to get the room ambiance just right, with only a swipe of your finger.
- adjust lights & blinds
- browse TV channels
- control temperature
hotel informationAll you need to know about sleeping, working and having fun at citizenM.
Is your hotel open ?
Is canteenM open?
Yes, our canteenM is open 24/7 as usual, but you must take any food and beverages to your room between 11.00 PM and 6.00 AM. We temporarily have table service only – please do not order at the bar. There can be a maximum of 4 people from 2 households per table.
Can I come to the hotel if I do not have a reservation ?
Sorry, we are unable to welcome visitors at this time – only registered guests. Please do not invite visitors to the hotel.
Can I book a room ?
Yes, you can book a room, our hotels are open. Click here to make a reservation.
How can I access the hotel?
Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.
Are the societyM meeting rooms open during my stay?
Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.
Is the hotel living room open during my stay?
Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place. Visitors (non-guests) must leave by midnight.
How do I get to the hotel?
What's your address?
citizenM Zurich hotel
Do you have parking at the hotel?
Do you have a shuttle?
at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.
How do I check in/check out?
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.
The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).
Your data will only be used for identification, age verification and security purposes.
What is the check in time ?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.
If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).
What is the check out time?
Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra CHF 34 during booking, at online check-in, or in person at the hotel.
What can I find at the hotel?
Can you store my luggage?
We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.
Can I arrange a surprise?
Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Do you have a gym ?
There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.
What and when can I eat?
Can I see your menu?
We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant). Click here to see what’s cooking and pouring at citizenM.
When staying with us, you can browse the menus and place orders via the free citizenM app – download it here!
Can I add breakfast to the booking?
Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.
Do you provide breakfast for people with dietary requirements?
Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.
What are the breakfast times and price?
Breakfast is served from 6.30 AM until 10.30. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 16 CHF per person.
Do you provide lunch and dinner?
Yes, we serve delicious hot meals during lunch and dinner time (11.30 AM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.