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Rotterdam hotel

citizenM Rotterdam living room
citizenM Rotterdam guestroom
citizenM Rotterdam living room
societyM meeting rooms in Rotterdam
societyM meeting rooms in Rotterdam - clubroom

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Wherever you go in Rotterdam (Euromast, Erasmus Bridge, Kunsthal, Delfshaven), you're always just a short walk – or tram ride – from your humongous citizenM bed and fluffly pillows. Ask if a room with an Old Harbour view is available.

food & drink

24/7 canteenM

work & play

designer living room

meet in style

8 societyM meeting rooms

in your room

superfast free Wi-Fi
free movies
widescreen TV
XL king-size bed
fluffy pillows
power shower
AM & PM shower gels
blackout blinds

pilot your room

Don't get out of bed for ANYTHING... not even to turn on the lights. Use the app or the MoodPad to get the room ambiance just right, with only a swipe of your finger.

  • adjust lights & blinds
  • browse TV channels
  • control temperature

your questions answered

hotel information

All you need to know about sleeping, working and having fun at citizenM.

Is your hotel open ?

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place. There can be a maximum of 30 people in the living room at all times, in groups up to 4 (excluding children under 12, the group can be larger if all people are from the same household). Face masks are required in all indoor areas of the hotel.

Is canteenM open?

Our canteenM is open as usual, but for take-away service only. Please consume all food and drinks in your room – including breakfast, which will be served in a take-away bag. Alcohol service is available until 8.00 PM daily. Browse the menus on the MoodPad in your room, in our free app, or ask an ambassador for a copy. After placing your order, please pick it up at canteenM and take to your room.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, room capacities have been reduced. All rooms are fully cleaned and disinfected after every meeting.

Can I bring family and friends?

We're sorry, no visitors are allowed at our Dutch hotels, except when attending a pre-booked meeting at societyM. Please observe the social distancing rules while they are still in place. All visitors must register at the front desk upon arrival. Visitors can also order food and drinks for take-away until 1.00 AM daily.

How do I get to the hotel?

What's your address?

citizenM Rotterdam hotel
Gelderse Plein 50
3011 WZ Rotterdam
The Netherlands

Do you have parking at the hotel?

citizenM Rotterdam has 13 parking spots available for our guests. The rate is 19.50 EUR per hotel night (from 2.00 PM on your arrival date until 11.00 AM the next day). These parking spots cannot be pre-booked in advance due to restrictions. Please ask the hotel ambassador upon arrival if any parking spots are available.

In the event that we are fully booked, here are the alternatives:
Markthal Interparking (select Hotel Parking)
Parking garage Oude Haven

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?

What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is citizenM doing to keep me safe?

What protective equipment is the hotel staff wearing?

All our staff wear face masks at all times, and mandatory gloves when working with food in the pantry and behind the bar.

Do I have to wear a mask at the hotel ?

All guests and visitors are required to wear face masks in the public areas of the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What can I find at the hotel?

Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Can I eat at the hotel ?

Do you serve breakfast?

Due to the latest rules, we have temporarily switched to a grab-and-go breakfast. Please take it to your room to consume.

Do you serve lunch/dinner/drinks?

Our canteenM is open as usual, but for take-away service only. Please consume all food and drinks in your room – including breakfast, which will be served in a take-away bag. Alcohol service is available until 8.00 PM daily. Browse the menus on the MoodPad in your room, in our free app, or ask an ambassador for a copy. After placing your order, please pick it up at canteenM and take to your room.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

You may order food delivery to the hotel, but for everyone's health and safety please ask the courier to wait for you outside. Please consume the food in your room.