Chicago Downtown hotel

citizenM hotel exterior
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about

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Michigan Avenue in Chicago – the city's fabled street – already has fame, iconic landmarks and dazzling skyscrapers. What's missing? Only one thing – a hotel with the world's fluffiest pillows, head-spinning art, designer living room, tech-controlled bedrooms, and 24/7 food and drinks. Mobile citizens of the world, meet citizenM Chicago Downtown hotel – luxury for the wise, not the wealthy.

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address

citizenM Chicago Downtown hotel
80 East Wacker Place
IL 60601 Chicago
United States

  • O'Hare Int Airport (ORD) - 45 min drive
  • Union Station - 20 min by L Train
  • Cloud Gate - 7 min walk

in your room

Five types of rooms to ponder? Not here – all our rooms are identical and cleverly designed for 2 adults, with one XL bed to share.

superfast free Wi-Fi
mood lights
widescreen TV
XL king-size bed
fluffy pillows
power shower
AM & PM shower gels
blackout blinds

got the app?

Pilot your room using our free app. And that’s just one of the app superpowers – use it to book a room, check-in/out, browse our menus and more. Download now.

  • adjust lights & blinds
  • browse TV channels
  • control temperature

at this hotel

hotel

the essentials
  • luggage storage (if space available)
  • check-out by 11.00 AM
  • kiosk / app check-in
  • only service pets allowed
  • ironing rooms
  • 24/7 guest service
  • cashless payments
  • check-in after 2.00 PM
  • collectionM shop
  • no parking (scroll down to 'good to know' for alternatives)
  • non-smoking
eat & drink
  • canteenM bar
  • 24/7 food & drinks
  • buffet breakfast 6.00 - 11.00 AM
work, play, relax
  • 24/7 gym
  • superfast free Wi-Fi
  • stylish living room
  • societyM meeting rooms
  • world-class art
  • lots of books to browse
  • iMacs for guest use

rooms

sleep, relax
  • huge XL king-size bed
  • European cotton sheets
  • world's fluffiest pillows
  • coloured mood lights
  • sound-proof windows
  • widescreen smart TV
  • superfast free Wi-Fi
  • blackout blinds
  • control lights, blinds, TV with app or tablet
  • streaming via Chromecast & AirPlay
refresh
  • jungle-like power shower
  • huge, soft, luxury towels
  • AM / PM shower gels
  • full-size hair dryer
  • lovely hand soap
general
  • max 2 people per room
  • avg room size 14 sq m
  • wall-to-wall window
  • accessible rooms
  • phone with VoIP rates
  • air conditioning
  • safe
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good to know

Parking, sleeping, eating and other fun at citizenM.

How do I get to the hotel?
What's your address?

citizenM Chicago Downtown
80 East Wacker Place
60601 Chicago, IL
USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
Is there parking at citizenM Chicago Downtown hotel ?

citizenM Chicago Downtown does not offer parking on site.

You can use the website spothero.com or the SpotHero app to look for parking options nearby.

Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

What is the check in time?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance

What can I find at the hotel?
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Can I arrange a surprise?

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

So the clock says it's 3.00 AM, but your body says it's workout time. Who are we to stop ya? Our gym is open 24/7 for lifting, squatting, pedalling and more. Selfie taking? That's ok too. Whatever lifts your spirits, citizen.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 19.95 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

kind to the planet – the citizenM way