New York Times Square hotel

All staying guests must present a valid, physical (no photocopies) ID upon check-in – this includes the second guest in the room. We allow a maximum of 2 people per room, the additional guest cannot change for a different guest during your stay and you may not bring additional visitors. We gladly accept all nationally recognized government-issued ID, such as: passport, driver's license, non-driver ID, active duty military ID, Department of Defense (DoD) card, global entry card, tax exemption ID. The name on the credit card used to check-in must match the photo ID shown.

You are not permitted to carry, store or possess firearms, ammunition, knives or weapons of any kind while at our hotel. We reserve the right to refuse service and ask you to leave our hotel if you fail to abide by this policy. This policy does not apply to law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties.

We want you to feel safe at any citizenM hotel you visit, so we have some new house rules – please click here to read them. We’ll ask you to agree to them when you arrive at the hotel.

Our cleaning routine was already world-class – now, it’s beyond amazing. Click here to find out what actions we’re taking for your travel safety and hygiene. Download our free app to make your stay contactless!

Do you need a Covid-19 test before traveling? Please see below for the nearest local testing options. 

Please note, citizenM is not affiliated with the test providers and costs in any way, nor do we recommend particular test providers over any others. 

Testing at hotel or at clinic

Carecube (for people with and without symptoms)
20 locations in Manhattan, Brooklyn, Queens and the Bronx
Details and booking: https://carecube.clinic/covid-19-test-for-travel/

Testing at clinic

cityMD (for people with and without symptoms)
315 W 57th St, New York NY, 10019
Details and booking: https://www.citymd.com/

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Visitors are welcome at our hotel, vaccination status will be checked at the entrance.

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Yes. From 13 September, anyone entering or staying at this hotel who is over 12 years old must show proof of at least one dose of the COVID-19 vaccine authorised by the FDA or WHO.

This is consistent with the legal order outlined in the NYC Executive Order 225.

Please note, you must also show a government-issued photo ID card with the same verification information as on your proof of vaccination.

The FDA authorises:
Pfizer-BioNTech
Janssen (single-shot vaccine by Johnson & Johnson)
Moderna, NIAID

The WHO authorises:
Pfizer-BioNTech
Astrazeneca-SK Bio
Serum Institute of India
Janssen (for emergency use)
Moderna, NIAID (for emergency use)

All hotel guests or visitors must show their proof of vaccination at the hotel kiosk. We accept:
– NYC COVID SAFE app
– Excelsior Pass
– CDC vaccination card (or photo)
– NYC vaccination record
– an official immunisation record of a COVID-19 vaccine administered outside the USA
– all international travellers must show a vaccination card, photo or EU app with QR code.

citizenM New York Times Square hotel
218 West 50th Street
New York NY 10019
USA

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

citizenM New York Times Square hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby.

Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

Our cloudM rooftop bar is open to guests and visitors from 4.00 PM to midnight daily.

Our canteenM is open 24/7 as usual, but there is no food service between 11.00 PM and 6.00 AM, and no alcohol service between midnight and noon. You may order food delivery to the hotel, but please ask the courier to wait for you outside, then take the order to your room.

Visitors are welcome at our hotel, vaccination status will be checked at the entrance.

Yes, you can book a room, our hotels are open. Click here to make a reservation.

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Yes! Our living room is open as usual to all hotel guests for work, rest and play.

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

All staying guests must present a valid ID upon check in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 18.95 USD+taxes per person.

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.