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mycitizenM+ trial period promo code

all the stuff you want to know

How do I redeem the promo code?

There are two ways you can redeem the Free Trial promo code:

(1) During the booking process on citizenm.com or the citizenM app

  • Select the hotel and dates

  • Choose the mycitizenM+ rate

  • Login or create an account

  • Enter your details, the promo code and payment details (you will not be charged if you cancel your Free Trial period before it ends)

  • Click buy and continue booking to immediately apply the Plus plan benefits to your booking, and start your Free Trial

 

(2) Via the mycitizenM+ product page

  • Login or create an account

  • Enter address (for invoicing purposes)

  • Add code to ‘’promotional code’’ field and click apply

  • Enter payment details (you will not be charged if you cancel your Free Trial period before it ends)

  • Click pay now to confirm the start of your Free Trial

When does the promo code expire?

Promo code expiry dates can vary. You can find this information in the original communication about your promo code or check its validity during the redemption process.

How long is the Free Trial period?

It depends on the promo code. You will see this while you redeem the code, or in the original communication about your promo code.

My promo code isn’t working, what do I do?

Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans.

What happens when my Free Trial comes to an end?

The day after your Free Trial period ends, the Free Trial will automatically convert to a twelve-month paid Plus plan (unless you cancel before the end of the Free Trial period).

How do I cancel mycitizenM+ membership?

If you started without a promo code (or a Free Trial), you have 14 days from your starting date to cancel your mycitizenM+ membership.

If you started with a promo code (or a Free Trial), you can cancel your mycitizenM+ membership anytime before the end of your free trial period.

There are two ways to cancel:
1. Do it yourself - log into your citizenM account (top right corner of the website) and go to the 'membership' section
2. Let us help - hit the chat support button in the bottom right corner of your screen to chat with us – or use WhatsApp at +44 744 417 1707 (text only)

During cancellation, you will see the cancellation conditions which apply to your membership (remaining length of time etc).

I’m on a Free Trial but saw a better offer, can I switch to get the better deal?

Unfortunately it’s not possible to change your Free Trial period once your Trial has started, and multiple promo codes cannot be combined. For example, if you’re on a one-month Free Trial and see an offer for a three-month Free Trial, it’s not possible to switch to the three-month, or add it to your existing Trial period.

I have more questions about mycitizenM+ membership!

You have questions, we have answers! Read the full EU terms & conditions here, or the full USA terms & conditions here.

Need more answers? Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans – or use WhatsApp at +44 744 417 1707.