all the stuff you want to know

How do I redeem the promo code?

There are two ways you can redeem the Free Trial promo code:

(1) While you book a stay via the citizenM.com website or the citizenM app:

  • Select the hotel and dates

  • Choose the mycitizenM+ rate

  • Login or create an account

  • Enter your details, the promo code and payment details (you will not be charged if you cancel your Free Trial period before it ends)

  • Click continue button to immediately apply the Plus plan benefits to your booking, and start your Free Trial

(2) Via the mycitizenM+ page.

  • Login or create an account

  • Enter your address (for invoicing purposes)

  • Add code to ‘’promo code’’ field and click apply

  • Enter payment details (you will not be charged if you cancel your Free Trial period before it ends)

  • Click pay now to confirm the start of your Free Trial

When does the promo code expire?

Promo code expiry dates can vary. You can find this information in the original communication about your promo code or check its validity during the redemption process.

How long is the Free Trial period?

It depends on the promo code. You will see this while you redeem the code, or in the original communication about your promo code.

My promo code isn’t working, what do I do?

Check spaces, spelling, capital letters, expiry date. If it still does not work, click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans.

What happens when my Free Trial comes to an end?

The day after your Free Trial period ends, the Free Trial will automatically convert to a twelve-month paid Plus plan (unless you cancel before the end of the Free Trial period).

How do I cancel?

You can cancel your Free Trial anytime before its end date. If you cancel your Free Trial, you may continue to use the Plus benefits until the end of the Free Trial period. To cancel, log into your account and visit the membership dashboard.

I’m on a Free Trial but saw a better offer, can I switch to get the better deal?

Unfortunately it’s not possible to change your Free Trial period once your Trial has started, and multiple promo codes cannot be combined. For example, if you’re on a one-month Free Trial and see an offer for a three-month Free Trial, it’s not possible to switch to the three-month, or add it to your existing Trial period.

I have more questions about mycitizenM+ membership!

You have questions, we have answers! Read the full EU terms & conditions here, or the full USA terms & conditions here.

Need more answers? Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans – or use WhatsApp at +44 744 417 1707.

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