These terms and conditions are between you and citizenM and apply to all bookings of hotel rooms in any citizenM hotel, to the exclusion of all other general terms and conditions.
You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.
2. Room rate and city tax
The room rate charges agreed when you made your reservation will apply to your booking. Meals, mini bar, drinks and other extras are not included in room rate charges, unless otherwise agreed. All charges are inclusive of VAT and are shown and must be paid in local currency. Room rate charges must be paid on check-in (save in the event of cancellation); all other charges must be paid on check-out.
Depending on the hotel you booked city tax may apply. The city tax may change between the time of booking and the time of your stay in our hotel.
3. Cancellation, modifications and no-show
Depending on the rate plan (early bird, flexible rate, citizen) you may cancel or modify your booking. If cancellation is not possible or you don’t show up, depending on the rate plan an amount up to the amount of the full stay plus VAT (and, in the U.S.A., city tax and state tax) will be charged to your credit card on file. For more information see the respective rate plan details.
If you have booked a room through the use of a travel agency or an online travel agency (such as Booking.com, Expedia and Hotels.com), you must cancel or modify your booking through the agency that you used to make the booking.
Refunds of prepaid charges are generally processed within five business days after your request to cancel or modify your booking.
From 2pm on. If a room is available for early check-in, you can check in early. Depending on the hotel an early check-in fee may apply payable at the time of check-in.
Until 11am. If you have not checked-out by 11am a late check-out fee may be charged. If you have not checked-out by 4pm we may charge an extra night. Open balances will be charged to your credit card on file.
We can store your luggage for one day on the day of check-out.
6. Late check-out
Depending on the hotel late check-out may be possible against payment of an additional fee.
7. Shortening your stay
If you need to shorten your stay, the full value of your booking will be charged if you have booked an early bird rate. If you need to shorten your stay and have booked a flexible rate, please inform our staff asap but at least before 11am on the day of your early check-out. If you inform us later than 11am a late check-out fee or even the next night’s stay will be charged depending on the time of notification and the hotel you stay in For more information see the respective rate plan details.
An invoice will be sent to the email address provided at the time of booking or at the time of check-in.
Invoices cannot be modified after check-out.
If you are underaged and you are not accompanied by someone of age 18 or older citizenM we reserve the right to evict you from the hotel.
10. Room occupancy, children and extra beds
Baby cots and extra beds are not available. Maximum capacity of total guests in a room is 2. Only a child of age 10 or under can be an exception to this policy.
Pets other than guide dogs are not allowed. If you or your party needs the assistance of guidance dogs during your stay, please notify us in advance of your arrival.
12. No smoking and vaping. Alcohol
Smoking and vaping is not permitted inside the hotel. If smoking or vaping is detected a fine will be charged to your credit card on file.
We reserve the right to not serve alcohol.
13. Damage to hotel
Any damage to rooms or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.
14. Lost and found
citizenM does not accept any liability for lost or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.
Our wireless network is provided “as is” without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.
Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.
You may not (i) use our wireless network for any purpose that is unlawful or otherwise prohibited, (ii) use our wireless network in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent, (iii) exceed typical bandwidths relevant to the period that you use our wireless network, (iv) resell, or attempt to resell, our wireless network to any third party.
We maintain a log of technical traffic data of your usage activity for system performance, maintenance purposes, for the purpose of processing criminal offences and system security requirements. We process personal data collected by us in connection with your use of our wireless network is subject to our Privacy Statement. By using our wireless network you consent to such processing.
16. Recording and photography
Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at email@example.com.
17. Liability of citizenM
Our liability to you shall not exceed the amount of the charges paid by you to us save to the extent any liability cannot be excluded or limited by law. We will also not be liable to you for any special, indirect or consequential loss or damage.
18. Force majeure
citizenM does not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control, such as acts of God, (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, making it impossible, illegal or preventing guests from staying in our hotels.
During the reservation process and your stay citizenM collects your personal data. These data are processed in accordance with our Privacy Statement and also according to any applicable laws and regulations.
20. Governing law and jurisdiction
These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Dutch law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. Disputes shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.