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house rules

Mi casa es su casa. We welcome all citizens but here’s what we expect in return for opening our doors to you.

Smoking
citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. Smoking is only allowed in designated areas outside of the hotel. A fine applies for not respecting this policy.

Pets
Pets are not allowed at any citizenM hotels, however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Front Door Closing Time
The front doors are open up to 11PM. After this you may use your room key to enter. If you are checking in after this time, you can also use the intercom and one of our ambassadors will open the door for you if you have a reservation with us.