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Pay for room at citizenM

Pay for your room
You want to know when and how to pay for your room? It's all up to you!

Online payment
When booking on the website, your credit card details will be asked to guarantee your room. After the booking is confirmed, you will get the option to pre-pay for your booking. This is not required, you can ignore the email and pay during check-in.

Prepay
You can prepay in the following ways:
When creating your booking on our website, you will receive the option to pay for your booking after confirming your stay.You will get the option to securely pay online with the button 'Prepay'. You will be directed to a secure payment environment to arrange the payment.
If you have made your booking on our website or through another channel, you can prepay your stay via the my bookings tab on the website.
Enter your booking number and the last name of the guest to retrieve the booking.You will then find the button 'Prepay' to safely prepay online.

If you’d like to have our delicious breakfast but have not yet added it to the booking, please send us an email and we’ll have it added to your booking before you arrange payment. This way the payment can be arranged online for the entire stay.

Allowance
An allowance can be easily add when prepaying the booking online, if the allowance is not used by the guest, this will be refunded to the card again.