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1. Subscription Sleep Features

Room nights and benefits

  • one (1)  night per month – no blackout dates – at any citizenM hotel worldwide

  • No blackout dates

  • Guaranteed availability for bookings made up to one (1) week prior to arrival; thereafter based on availability

  • Unused subscription benefits at the end of the month will expire, and will not be transferred to the following month(s)

  • Covers room rate (and applicable taxes such as VAT, city tax and state tax) only and not incidentals and other charges 

Subscription fee and other costs

  • EUR 99 / USD 119 / GBP 89, including applicable taxes such as VAT, city tax and state tax, per month, twelve (12)) months’ commitment

  • All incidentals (including breakfast) and any additional rooms or nights beyond the one (1) room for one night (1) per month must be purchased separately

Payment

  • The subscription fee is paid monthly in advance by us charging your specified payment method

  • Your subscription benefits will be made available as soon as possible following our receipt of  payment of the monthly subscription fee

  • You may be asked to provide a payment method that we accept in order to activate your subscription, along with other payment information

Right of withdrawal

  • In jurisdictions in which mandatory consumer protection laws allow you to cancel your subscription within fourteen (14) days from the date you purchased your subscription you may cancel your subscription for any reason within fourteen (14) days from the date you purchased your subscription

  • If you cancel your subscription within the withdrawal period we will reimburse, to the same payment method you used, the first monthly installment of your subscription fee if received by us, unless you have used your subscription benefits during the withdrawal period, in which case the first monthly installment of your subscription will be forfeited

  • You can cancel your subscription by contacting us at support@citizenm.com or by submitting the model withdrawal form attached to the subscription sleep terms and conditions as annex A 

Subscription period and automatic renewal

  • Your subscription is for a twelve-month period

  • Your subscription is valid for twelve (12) months from the start date indicated by you when you purchased your subscription up to and including the last day of the month immediately preceding the month in which your subscription started in the calendar year following the start of your subscription

  • Your subscription will automatically renew for an indefinite period, unless you terminate your subscription for any reason by notifying us at least thirty (30) days prior to the expiration of the initial subscription period of twelve months. We will notify you at the email address you have provided us at least sixty (60) days prior to the end of your subscription period that the term is about to be renewed

  • You may terminate your renewed subscription at any time and for any reason subject to a notice period of thirty (30) days

 

Subscription Sleep is offered by citizenM subscription B.V., Leidseweg 219, 2253 AE Voorschoten, the Netherlands, support@citizenm.com, [telephone number].The legally binding agreement governing Subscription Sleep is set out in our terms and conditions below. Please review those terms and conditions carefully as it is they alone that set out your and our rights and obligations.

2. terms and conditions

 1. Scope

These terms and conditions apply to the subscription sleep agreement between citizenM subscription B.V. (“citizenM”) and you and the associated bookings and use of hotel rooms in any citizenM hotel, to the exclusion of any other party’s terms and conditions. In addition, when you book a room under your subscription sleep agreement your booking will be governed by citizenM’s general terms and conditions at the time of booking, which terms and conditions are hereby incorporated by reference.

2. Benefits

Your subscription benefits offered under the subscription agreement consist of:

  • one (1) night per calendar month free of charge (applicable taxes such as VAT, city tax and state tax included), which can be booked at any citizenM hotel - no blackout dates - and guaranteed availability for bookings made up to one (1) week prior to arrival;

  • one (1) additional person in room is permitted; and

  • work in living room while checked in.

 

All incidentals (including breakfast) and any additional rooms or nights beyond the one (1) room for one (1) night per month must be purchased separately.

The subscription benefits are personal to you and cannot be transferred. Any attempted transfer is null and void.

3. Taxes

The subscription fee includes applicable taxes such as VAT, city tax and state tax.

4. Subscription period, automatic renewal, your termination rights

Your subscription is valid for twelve months from the start date indicated by you when you purchased your subscription up to and including the last day of the month immediately preceding the month in which your subscription started in the calendar year following the start of your subscription, unless and until paused or terminated in accordance with these terms and conditions. 

Your subscription will automatically renew for an indefinite period, unless you terminate your subscription for any reason by notifying us at least thirty (30) days prior to the expiration of the initial subscription period of twelve months. You may terminate your renewed subscription at any time and for any reason subject to a thirty (30) days’ notice period. If you have already redeemed your subscription benefits for the month in which you provide a termination notice, you will have no subscription benefits until such time as you renew your subscription and pay the subscription fees.. If, on the date of your termination notice, you have not redeemed your subscription benefits for that month, you will have thirty (30) days in which to redeem such benefits. 

5. Right of withdrawal

In jurisdictions in which mandatory consumer protection laws allow you to cancel your subscription within fourteen (14) days from the date you purchased your subscription you may cancel your subscription for any reason within fourteen (14) days from the date you purchased your subscription. If you cancel your subscription within the withdrawal period we will repay the first monthly installment of your subscription fee, unless you have used your subscription benefits during the withdrawal period, in which case the first monthly installment of your subscription will be forfeited.

You can cancel your subscription by contacting us at support@citizenm.com or by submitting the model withdrawal form attached to these terms and conditions as annex A. 

If you have cancelled your subscription within the withdrawal period and have made use of your subscription benefits during the withdrawal period you cannot purchase a new subscription sleep for a period of [xx] months following your cancellation.

6. Voluntary pause. Travel ban

During the term of your subscription, you may pause your subscription for a period of one (1) month by contacting us at support@citizenm.com by the 23rd day of the month preceding the month during which you would like to pause your subscription. The pause of your subscription will be effective from the first day through the last day of the month following the month in which you requested a pause. If you pause your subscription, you will not owe the subscription fee for the month in which such pause is in effect and the length of your subscription will be extended by one (1) month, subject to the monthly subscription fee. You may only pause your subscription once within any twelve (12) consecutive months’ period.  

Notwithstanding the above, in the event of a governmental ban on travel in the jurisdiction in which you reside, we will reasonably consider a request to pause your subscription from the date of your request through the last day of the month in which the travel ban has been lifted. If your subscription is paused due to a travel ban, you will not owe the subscription fee during the period in which such pause is in effect and the length of your subscription will be extended by the same number of months as the number of months that your subscription is paused, subject to the monthly subscription fee.

7. Unused subscription benefits

Any monthly subscription benefits not used by the end of any month during the subscription period will expire immediately following the last day of such month, and will not be transferred to the following month(s). You are not eligible for a refund of any subscription fees already received by us on the basis of unused benefits.

8. Payment

You agree to pay the monthly subscription fee in advance. Your subscription benefits will be made available as soon as possible upon our receipt of payment of the monthly subscription fee. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, we may suspend your subscription until we have successfully charged a valid payment method. While your subscription is suspended you will not be entitled to redeem your subscription benefits.  

You may be asked to provide a payment method that we accept in order to activate your subscription, along with other payment information. By entering into these terms and conditions when you purchase a subscription, you hereby authorize us to charge your specified payment method on a monthly basis, in advance, for your subscription. You authorize the issuer of your selected payment method to pay the monthly subscription fee, and you agree that your agreement to these terms and conditions shall be accepted as authorization to the issuer of the payment method to pay the monthly subscription fee. You agree to provide updated payment information upon request and any time the information you previously provided is no longer valid.

As part of your subscription, you agree to provide us with your current, valid email address and authorize us to provide all notices in connection with these terms and conditions to you via that email address.  In the event your email address changes,  you must provide us with your new email address.

9. Limitation of liability

This clause 9 sets out our entire liability in respect of any breach of these terms and conditions and any representation, statement or tortious act or omission including negligence arising under or in connection with these terms and conditions. Our liability to you for any loss or damage in contract or tort, including negligence, will not exceed the amount of the subscription fees paid by you to us. Our total liability to you for all claims, in the aggregate, will not exceed the amount actually paid by you to us over the twelve (12) months immediately preceding the date when your first claim(s) arose. We will also not be liable for any special, indirect or consequential loss or damage, however arising (including negligence). Nothing in these terms and conditions will exclude or restrict either party's liability in respect of death or personal injury resulting from its negligence, or for fraudulent misrepresentation.

10. Force majeure

In no event will we be liable or obligated to pay any compensation for any breach of these terms and conditions or delay or failure to provide services contracted due to circumstances beyond our control, such as acts of God, (natural) disasters, pandemics or epidemics, fires, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic events, circumstances or emergencies, delays in transportation, failures of services or inability to obtain any necessary information or consent from any authority. 

11. Age requirement

You must be at least 18 years old, or the legal age of majority in your jurisdiction of residence, to purchase a subscription.

12. Privacy

We collect your personal data that you provide when you subscribe, book a room and stay with us. These personal data are processed in accordance with our Privacy Statement and also according to any applicable laws and regulations. 

13. Termination

We may terminate your subscription effective immediately, without notice, if: (i) your payment is overdue (provided that we will use commercially reasonable efforts to notify you of the overdue payment before we terminate); (ii) you provide false or inaccurate information; (iii) we determine that you have violated these terms and conditions or citizenM”s general terms and conditions; or (iv) you withdraw your consent to process your personal data in accordance with clause 12. You must pay all subscription fees due under these terms and conditions up to and including the effective date of the termination. If we terminate your subscription for cause, you will not be entitled to purchase a subsequent subscription for a period of twelve (12) months from the effective date of the termination. 

 Once your subscription is terminated you will not be entitled to any subscription benefits. 

We may terminate your subscription at any time for any reason. If we terminate your subscription before the last day of the first subscription period, we will refund any subscription fees already paid to us in proportion to the number of full months remaining of the first subscription period. If we terminate your subscription during the last month of the first subscription period or during any other month in the renewed indefinite subscription, we will refund any subscription fees already paid to us for the month. 

14. Changes

We may change our subscription sleep plan, including but not limited to the subscription benefits, the subscription fee and these terms and conditions, from time to time and at any time. We will communicate any changes to you at least thirty (30) days in advance of such changes going into effect. You accept the change by continuing your subscription after the change takes effect. If you do not agree with a change, you have the right to reject the change by providing a termination notice prior to the change going into effect.

15. Entire agreement

These terms and conditions constitute the entire understanding and agreement between you and citizenM relating to the subject matter herein. If any provision of these terms and conditions, or portion thereof, is found to be invalid or unenforceable by a court of competent jurisdiction, such determination will not affect the validity of any other provision of these terms and conditions, or portion thereof. No waiver of any provision of these terms and conditions, or portion thereof, whether by conduct or otherwise, will be deemed to be, or will constitute, a continued waiver or a waiver of any other provision of these terms and conditions, or portion thereof. 

16. Governing law and jurisdiction

These terms and conditions and any subscriptions purchased under them will be governed by and construed in accordance with Dutch law. Disputes will be submitted to the non-exclusive jurisdiction of the competent court of Amsterdam, the Netherlands. This choice of law and jurisdiction is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside.

 

Annex A - Model Withdrawal Form

Complete and return this form only if you wish to withdraw from the subscription sleep agreement.

To:  citizenM subscription B.V

 Leidseweg 219

 2253 AE Voorschoten

the Netherlands, 

support@citizenm.com 

 

I hereby give notice that I withdraw from my subscription sleep agreement entered into on __ [insert date]

Name of subscriber:

Address of subscriber:

Signature of subscriber (only if this form is submitted on paper): 

Date: