Skip to main content (Enter)

terms and conditions


1. By participating in this citizenM (the "promoter") competition, the participant agrees to the following terms and conditions.

2. Information on ‘how to enter’ and the prizes are part of these terms and conditions. Any entry not complying with these terms and conditions is invalid.

3. Participants must be at least 18 years. Employees of the promoter, their families, agents or any third party directly associated with administration of the competition cannot participate in the contest.

4. There is a maximum of one entry per participant.

5. Participation process:

  • Participants must be (or become) a citizen. This means the participant must have a valid account at citizenM. An account can be created on

  • The competition will end on Monday, 31 May 2021 at 12.00 AM (CET).

  • Winners will be drawn on Monday, 7 June 2021.

  • Winners will be randomly selected and notified privately via email on or around 10 June 2021.

  • Proof of age and residency may be required to claim the prize and is at the discretion of citizenM.

6. The prize is a €100,00 voucher which is redeemable online at any citizenM hotel worldwide. There are 50 vouchers available to win. Each voucher is valid for 1 year from the moment the winner receives the email with their voucher. Each voucher has a unique code to use when booking a stay.

7. Voucher terms:

  • Vouchers are redeemable for bookings of hotel rooms made on only. Vouchers cannot be used for meeting room bookings or group bookings.

  • The value of the voucher will be converted to the currency of the booking based on the daily exchange rate on the day of redemption.

  • If a booking exceeds the voucher value, the balance will show as a credit in your booking. You can use this credit to pay for drinks, food and gift shop items. Any leftover balance will not be refunded or converted to cash at the end of your stay – so make sure to spend it all.

  • There is no residual value – and no credit will be issued if the booking amount is less than the voucher’s value. If a booking exceeds the voucher value, the balance will be charged to your credit or debit card.

  • Redemption of vouchers is subject to availability: citizenM's booking terms and conditions apply to all bookings.

  • Unredeemed vouchers are non-refundable and may not be sold.

  • Redeemed vouchers are refundable under the following conditions: if you booked a non-refundable rate, the voucher is also non-refundable. If you booked our refundable (flex) rate and fulfil its refund conditions, the voucher is also refundable. You will receive a new voucher by email. 

  • Vouchers are valid for 1 year from the date the winners receive the email with their voucher. Expired vouchers will not be reissued or accepted.

  • Vouchers must be used for a single booking and one voucher cannot be split between bookings.

  • Vouchers are not valid in combination with any other offer.

  • citizenM reserves the right not to accept any vouchers that appear to be fraudulent or tampered with.

  • citizenM vouchers can only be redeemed against bookings made directly through

  • Changes or cancellation may incur charges. The voucher cannot be applied to any additional charges associated with changes or cancellations. Such charges must be paid by the winning participant.

8. Incomplete or illegible entries, or entries that don’t comply with these terms and conditions, will be rejected. No bulk, machine-generated consumer group entries will be accepted. Any attempted interference with the running of this competition will result in a void entry.

9. The promoter will not be responsible for any incorrect or inaccurate information concerning this competition, or any technical errors during the administration of this competition.

10. citizenM voucher FAQ can be seen at If you have any questions about the voucher, please contact the 24/7 support team via the chat function at or via WhatsApp: +44 744 417 1707.

11. The promoter reserves the right to terminate, amend or extend this competition. 

12. The decision of the promoter regarding any aspect of the competition is final and binding – no correspondence will be entered into about the competition.

13. Any complaints regarding the competition must be submitted in writing to citizenM, Leidseweg 219, 2253 AE Voorschoten, the Netherlands – or via

14. This competition shall be governed by Dutch law and the Dutch Code Promotional Games of Chance. Any disputes shall be exclusively dealt with by the competent court of Amsterdam, the Netherlands.