所有您想瞭解的資訊

如何兑换促销代码？

你可以通过两种方法来兑换免费试用促销代码:

(1) While you book a stay via the citizenM.com website or the citizenM app:

  • 選擇酒店和日期

  • 選擇mycitizenM+房價

  • 登入或建立帳戶

  • 輸入您的詳細資料、促銷代碼和付款詳情（如果您在免費試用期結束前取消免費試用，我們不會扣款）

  • Click continue button to immediately apply the Plus plan benefits to your booking, and start your Free Trial

(2) Via the mycitizenM+ page.

  • 登入或建立帳戶

  • Enter your address (for invoicing purposes)

  • Add code to ‘’promo code’’ field and click apply

  • 輸入付款詳情（如果您在免費試用期結束前取消免費試用，我們不會扣款）

  • 點擊__立即付款__，確認開始免費試用

促销代码何时失效？

每個促銷代碼的到期日各有不同。您可以在促銷代碼的相關原始信件中找到此資訊，或在兌換過程中檢查其有效期限。

免费试用期有多长？

这取决于促销代码的到期日。你可以在兑换促销代码时查看其到期日，或者在我们最初针对促销代码的通信中找到相关信息。

我的促销代码不起作用，该怎么办？

点击本页右下角的“live chat support”方框即可联线我们友好的真人客服人员。

免费试用期结束后会发生什么？

在免费试用期结束后的第二天，免费试用将自动转换为为期12个月的付费Plus会籍（除非你已经在免费试用期结束前取消免费试用）。

How do I cancel?

You can cancel your Free Trial anytime before its end date. If you cancel your Free Trial, you may continue to use the Plus benefits until the end of the Free Trial period. To cancel, log into your account and visit the membership dashboard.

I’m on a Free Trial but saw a better offer, can I switch to get the better deal?

Unfortunately it’s not possible to change your Free Trial period once your Trial has started, and multiple promo codes cannot be combined. For example, if you’re on a one-month Free Trial and see an offer for a three-month Free Trial, it’s not possible to switch to the three-month, or add it to your existing Trial period.

I have more questions about mycitizenM+ membership!

You have questions, we have answers! Read the full EU terms & conditions here, or the full USA terms & conditions here.

Need more answers? Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans – or use WhatsApp at +44 744 417 1707.

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