citizenM hotels

Who is citizenM?

citizenM is named after a new type of traveler; the mobile "citizen" of this world. Mobile citizens are frequent – but wise – travelers, globally aware, value conscious, not afraid of technology, contemporary, informed and have a social, free spirited personality.

Can I see my reservations and download invoices online?

We are currently developing an area to manage all bookings, including downloading invoices of past stays. For the moment, refer to our reservations department.

What are "Ambassadors"?

citizenM Ambassadors are always on hand to cater for all guests' needs. Whether it's preparing you a fresh cappuccino, helping with your check-in, or any other help you might need.

Am I a "citizenM"?

Because you found us, you are.

I was trying to make a booking but lost my internet connection. Was my reservation finished?

If you get an email with a confirmation number from us, yes. If you did not receive an email, please contact our reservations department.

Do I need to make a reservation?

We recommend that you do as availability is limited. The earlier you book, the lowest is the rate.

Can you keep me in the loop?

We'd love to! Please enter your email address here and we will keep you posted on a regular basis. The more we get to know you, the better we can keep you informed.

Does each hotel have its own website?

Yes! Just select the hotel that you want to have a closer look at and it will take you to the hotel page.

Can I find citizenM in Google or Yahoo?

We love search engines! You can find us by typing in citizenM, but we'll also do our best to be found when you type in other relevant keywords.

Why can I not find citizenM on certain big travel websites?

Some of these sites charge hotels up to 35% of each reservation. Hotels that pay these percentages cannot afford to offer you the best rate. citizenM believes that rates should be transparent for you and will always give you the best rate there is. citizenM does work with a selected number of partners online.

Can I link to your website?

Sure, and we would like to know that you do, so please let us know by sending an email to info@citizenm.com

Can you link to my website?

If this is relevant to all citizens, we would love to link to your website from our Facebook community.

Do you have express check out?

citizenM does not have express check out, as our check out process is done through the same kiosk as you have done your check-in on. It only takes a minute of your time.

Can I smoke anywhere in the hotel?

citizenM is a smoke-free hotel and there are smoke detectors in all areas. A fine applies for not respecting this policy.

Are there any disabled accessible rooms? How many? What facilities do you provide for physically disabled people?

All our rooms and floors can be accessed by wheelchair. At our Amsterdam properties, there are adapted rooms and special bars are available to assist while in lavatories. On Glasgow, there are fully adapted rooms for citizens with special needs.

Can I bring my dog?

There are no pets allowed at citizenM except guide dogs.

How many people are allowed in the room?

Our rooms are suitable for up to two people, including children, no extra beds or cribs available.

We are 2 adults and 2 children, can the children have their own room?

Under adult supervision children from twelve years and over can have their own room

Can I charge food and/or drinks to my room account?

Yes, all expenses within the hotel can be charged onto your room account and payment will be requested upon check-out.

Where can I find the best rate?

At citizenM.com we will always have our best rates available. Not just the same rate as you can find anywhere else, but the best rate.

How do I book a room?

You can book a room with citizenM online, using our online booking tool.

Can I pay my stay with citizenM prior my arrival?

All reservations made on our website can be prepaid via www.citizenm.com/payment. For bookings made on other websites, please, contact our reservations team via reservations@citizenm.com.

citizenM hotels offer you two rates: the lowest is the Hotdeal, which is paid upon check-in and do not entitle for modifications and cancelations. If you look for flexibility, there is the Flex rate allowing modifications or cancelations up to 6PM (hotel time) of the arrival date.

Can I pay cash?

Room stays can only be paid by credit or debit card. On our food and beverage outlet, canteenM, you can pay cash.

Which credit cards do you accept?

American Express, Mastercard, Eurocard, Maestro, VISA, Dinersclub, PIN

What is your telephone number?

You can reach us by calling +31(0)208 117 055 or +44(0)203 004 4944

Can I call you to make a reservation?

We have developed a secure method for making your reservation online. Having people answering phones is very costly, so avoid that and pass the savings on!

How do I cancel my reservation?

If the cancellation policy of your reservation allows you to cancel, you can cancel by sending an e-mail to our reservations department. Contact citizenM

Will I receive a confirmation when I book?

Yes you will receive a confirmation by email. You will need Acrobate Reader to open it. Go here to get Acrobate Reader if you do not have it on your pc: http://www.adobe.com/.

As a travel agent I am wondering how I can book citizenM Hotels

citizenM hotels can be booked in the Global Distribution Systems:

citizenM Amsterdam Airport:
Apollo/Galileo: 68367
WorldSpan: 52959
Sabre: 52959
Amadeus: AMS299

citizenM Amsterdam City:
Apollo/Galileo: 99594
WorldSpan: WTC
Sabre: 51854
Amadeus: AMSWTC

citizenM Glasgow:
Apollo/Galileo: 07162
WorldSpan: GLAC1
Sabre: 118047
Amadeus: GLACM1

Can I get any discounts during special periods?

citizenM hotels always offer the best rates, not just in periods where hotels are with low occupancy.

Are there any extra fees?

All our rates include VAT and for the properties in Amsterdam, city tax is added in the reservations process, so no surprises when you check in! Wireless internet, movie channels and music channels are included are free of charge!

Am I allowed to bring my pet?

No, guide dogs for the physically challenged only.

What is the check in / check out time?

You can check in from 2pm, you need to leave the room before 11 am

What happens if I want to leave a day early?

All roomcharges are prepaid at check in, no refunds possible

Can I reserve an early check in?

Early check in can’t be booked in advance as depends on the occupancy from previous night. Upon early arrival, ask an Ambassador if there are rooms available. Extra charge applies for early check in.

Can I reserve a late check out?

Yes, during check in process or by asking one of the Ambassadors. Extra charge applies.

Do you provide extra beds or facilities for children?

From a regulatory perspective we can only allow two people per room, this includes children and babies.

Where can I find citizenM hotels?

Existing citizenM properties are in Amsterdam City, Amsterdam Airport, and Glasgow. Our roll-out plan is to include the most wanted spots in the world. Check it out yourself, here.

What does citizenM stand for?

citizenM stands for citizenMobile. citizenM is a place where citizens meet, work, sleep, eat, relax and dream. The hotel is named in honour of you and people like you – wise, independent and modern travellers who know the world, appreciate local cultures and know what they want from good hotel and what they don't want from a bad one. We call them Mobile citizens.

Why did you invent citizenM?

Our feeling was that world travellers were ready for something new. We thought you didn't want to pay for bits of a hotel you don't use (centre piece lobby fountain, tasteless sculptures in hallways, stuffy uniformed staff, that kind of thing). citizenM likes to be humble so we won't brag too much. However, we think you'll find citizenM to offer efficient design hotels with great facilities on good locations for an affordable price.And nice big pillows. You should never forget about the pillows!

Who designed the citizenM Hotel?

citizenM was designed by Concrete Architectural Associates, located in Amsterdam but seen all over the world. Check out their website: concreteamsterdam.nl

What makes your concept different from others?

citizenM started as an observation about a new breed of traveller and became a hotel named after and based around the needs of this new traveller. citizenM differentiates itself by creating the concept completely around its guests, the citizens. For example, we know you like free Wi-Fi, so that's what you get.

How many stars does citizenM have?

Modern hotels don't fit into what we believe is an out-dated star classification system. Our rooms include technology and innovations not covered by traditional hotel rating systems. Some hotels, in case you were curious, even try to go beyond 5 stars and claim to be 6 or even 7 stars. We like to think we offer a high star luxury for a low star price. Let us know if you agree!

Where do you build the rooms?

The rooms are produced in our own factory. citizenM Glasgow rooms were made in Liverpool before being shipped to the property site.

Who are citizenM's partners?

citizenM has chosen its partners very carefully. These are our partners.

Can I have a citizenM Hotel in my city?

If you know a good location for citizenM, let us know via roll-out@citizenM.com. We like suggestions.

How many hotels is citizenM going to build?

Our roll-out plan is to open 20 hotels during the next 5 years, in prime locations in European major cities and in New York.

Subsequently, citizenM intends to open 5 to 10 hotels annually across Europe, in locations where mobile citizens feel at home.

In which countries citizenM is interested in?

We have started off constructing two hotels in the Netherlands. Now our sights are set on the rest of Europe and NYC. Later on, we would like to meet citizens in the rest of the world.

What is the size of the room?

The room is 14 square metres, or 78 cubic metre.

What facilities do you provide in the room?

The room is filled with a kingsize bed, flatscreen television, power rainshower, full length mirror, washing basin, toilet, laptop safe, global plug system, lots of pillows (never forget about the pillows), Philips mood controls, phone with Skype rates, hair drier, seating and table area, bag storage and other neat ideas. All rooms have big windows!

Is there a wireless internet access in the room?

In the room you can use Internet everywhere: on your bed, on the floor, even on the toilet. Just don't use it in the shower... Your laptop won't like that.

What does the Moodpad do?

The Philips Moodpad is a technological wonder and can be seen as your personal assistant in your room. It wakes you up, opens the blinds, turns on the lights, controls the television and adapts the room to your chosen theme colour/mood/music.

Is the room safe?

Only you can enter the room with your personal room key. So no-one will be able to catch you. Housekeeping enters to clean the room and in case of an emergency, the hotel manager is able to enter your room.

I have a big suitcase, is there any space for it in the room?

You can store your opened suitcase in the bed drawer, so you can easily take out the stuff you need. There is also some space to hang your clothes.

Can I order a wake-up call?

Your Moodpad and Ambassadors will gladly accept this request.

Why do I need to select a theme for the room, and what does it do?

We want the citizenM room to be your room. Therefore you can adapt some room features to your liking. If you select a theme, your room will have special colour lighting, music and digital art which fit to this theme.

Do you have any adapters available in the hotel?

There is no need to bring power adapters as our rooms come equipped with a "global plug system" (UK, USA, and standard Europe).

Do you provide room service?

No, this is another way to keep the luxury affordable for citizens. But you are welcome to pop down to the canteenM, our 24/7 food & beverage outlet, at any moment and choose one or more of our delicacies.

Can I purchase the cool stuff you have in the room?

Yes, click here to access our e-shop.

Your website says that all movies are free of charge. Will there be any record of them on my bill?

No, no-one will know which movies you have watched.

Can I keep my room key?

We would like you to keep your room key because you can use it again next time you visit a citizenM. Soon, we will be able to recognize you and your settings of the room next time you visit! Also it is a handy luggage tag that you can easily tag on to your suitcase!

Can I take the Moodpad?

Sorry, the Moodpad belongs to the room and does not work outside the room. The room will instantly know if the Moodpad leaves and notify our staff. 500 euro will be charged to your credit card if the Moodpad is taken as a souvenir.

A bathroom in my bedroom, is that not going to be smelly?

Not to worry, a special, well ventilated toilet will prevent from doing so.

Is there a window in the room?

You cannot miss it. One end of the room is all glass! Allowing plenty of natural daylight to enter your room.

Is there air=conditioning in the room?

Yes, and you're in charge of controlling it using the Moodpad.

Do you provide soaps, shampoo etc?

You will find luxury bespoke amenities in all of our rooms, specially developed by a famous "nose" (who was also responsible for creations by Commes des Garçons, Viktor & Rolf and Helmut Lang).

Will my laptop be safe if I leave the room?

All rooms come with a laptop safe and it does exactly what the name suggests.

Can I smoke in my room?

Afraid not. citizenM likes a smoke-free environment, and there are smoke detectors in all areas. A fine applies for not respecting this policy.

Are there any facilities for disabled in the room?

Yes, our rooms and floors can be accessed by wheelchair. At our Amsterdam properties, there are adapted rooms and special bars are available to assist while in lavatories. On Glasgow, there are fully adapted rooms for citizens with special needs. Feel free to let us know in advance and we'll be able to assist you.

Can I separate the bathroom from the room?

There is a curtain to separate the bathroom from the room, so you can shower in privacy.

Do you have any suites?

All rooms are equal, therefore no suites.

How big is the bed?

It's really BIG: 2 metres by 2 metres and decked out in the finest FRETTE linen.

Do you have a full mirror in the room?

It's good to look your best. Each room has a full length mirror.

Can I park at the hotel?

There are no parking places in the ground of our existing properties. Please visit the hotel website for parking options.

Can you tell me how to get to the hotel?

Tell us which citizenM Hotel you want to visit and we'll tell you how to get there. Click HERE.

Is there public transport available close to the hotel?

This differs according to each hotel. We try to be as close as possible to public transportation. For more details, check the hotel website of your destination.

Are there any restaurants nearby?

Since we are always at the best locations, there are probably many restaurants in the neighborhood. At all properties, there is a canteenM food & beverage outlet which is open 24/7. Ask our Ambassadors for tips or check out our Twitter or Facebook.

Do you provide a shuttle transport?

All our hotels are located within easy reach of public transportation. citizenM does not provide a shuttle.

Do you have a 24 hour reception desk?

Yes we do. You can check in anytime and our staff is available 24/7.

Can I call the hotel directly?

All phone calls are centralized so our staff can concentrate on you when you're in the hotel. Call our general number for more information, click here for the contact details.

Does the front door of the hotel close at night?

Yes, but it opens with your room key. Plus, there are always Ambassadors present to let you in.

Do you offer wired internet?

We don't, but we have iMacs in our living rooms for you to work on or free Wi-Fi access from your device in the entire hotel.

Is there a restaurant in every hotel?

If your stomach is singing, head to canteenM with a 24/7 choice of signature sandwiches, salads, sushi, warm dishes and more. There are also limited-edition beverages and coffee, prepared by an in-house barista. In the evening, the bar offers fine spirits, cocktails, champagne and fresh draft beer. Enjoy!

When is canteenM open?

24 hours a day, 7days a week.

Can I use the wireless internet in the living rooms?

Yes, we believe internet is all about freedom we don't charge for it.

Can I bring a friend?

You can bring as many friends as you wish to the living rooms. However, although the beds are large enough for at least four friends, the room is just for two citizens.

Why do I need to check in myself?

We think it is faster if you check in by yourself. Plus, if you check in yourself, Ambassadors will have even more time to assist you with all your other needs. Of course, they can also assist you with checking in.

Do I need to check out?

citizenM thinks it is nice to say goodbye before you leave. Please take a minute to use the same kiosk as you used on your way in.

Are there any personnel to assist me?

Of course. We call them Ambassadors. Ask them anything about anything (though their specialist subject is citizenM, definitely).

Why do you call your lobby "Living Rooms by Vitra"?

All furniture in the living rooms is designed by Vitra. We are sure you will like them.

What is Vitra?

Vitra designs the places where people work - be that in the office, at home, or on the road. Their goal: to make work as appealing, productive and healthy as possible. Active internationally, Vitra works together with the major designers of the day.

Can I watch television in the living rooms?

Many living rooms have a television. You are free to watch any program you like.

Is there a power outlet for my laptop in the living rooms?

Yes, there are many sockets throughout living rooms.

Can I store my luggage when my room is not ready yet?

We have lockers for you to store your luggage at the arrival and departure date.

Do you have any elevators?

Did you know that an elevator is one of the best spots to meet other citizens? That's why we have at least two in each hotel.

Can I give you my laundry when in the hotel?

We are sorry, but we do not provide any laundry services. Ask our Ambassadors for options nearby.

Can I charge food and/or drinks to my room account?

Yes, all expenses within the hotel can be charged onto your room account and payment will be requested upon check-out.

Will I receive a receipt of my stay?

It is all up to you. You can print your receipt at the end of your stay. If you want to save some trees, we can email it to you or you can check it when you login on your personal citizen account.

How can I purchase citizenM merchandise?

When you are in a citizenM you can buy most of the merchandise directly in the lobby. If something is not available during your stay, we will take care of the delivery to the address of your choice. All merchandise is for sale at our e-shop. So you can order whenever and wherever you want.

What can I buy from citizenM?

You can buy all the stuff a citizen of the world needs while travelling. Of course you can also buy something to give to your friends at home.

When I am in the hotel, can I take any Vitra, Philips or citizenM stuff with me?

In any citizenM you can buy our Vitra and Philips products. Simply order them on our eshop and we will deliver it to you home address. The citizenM merchandise will be for sale in canteenM.

How do you deliver it to my address?

Since most of the products are too heavy for our citizenM homing pigeons, we have chartered a postal company to deliver your purchases to your address.

Do I win something for reading through all the FAQs?

Yes, you win the eternal praise, wonder and gratitude of all of us here at citizenM.

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faqs

see the citizenM movie!

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