This is not another hotel loyalty programme. There are no points to collect. No weird levels to achieve. mycitizenM is a simple membership – just sign up once to enjoy discounts and perks. And when you upgrade to mycitizenM+ for a small monthly fee, you unlock a whole load of goodies for A WHOLE YEAR! See the difference below.
No points to collect. No sneaky clauses. Just a free membership with free perks.
- best price guarantee
- exclusive deals
- 'refer a friend' rewards
- full use of the citizenM app
free sign up at any time
sign up
Do you want more, more, MORE? This is the membership for you: all the perks of mycitizenM, plus much more. Carpe diem, savvy citizen!
- best price guarantee
- early access to sales
- 'refer a friend' rewards
- full use of the citizenM app
- extra 10% off, ALWAYS
- free late check-out & premium view
- guaranteed room (48 hrs notice)
- 'first in queue' chat service
$12 / £9 / €10 / month
buy now
It's a paid, hotel membership with all the perks of a loyalty programme (discounts on every stay, guaranteed rooms, ‘first in queue’ service) without the weird levels and points to collect. Sign up for only $12 / €10 / £9 a month and save instantly.
Just click one of the red 'upgrade' buttons above to get started. It'll only take a minute.
We made it really easy for you to buy this membership while you're booking your next stay. You'll pay for your membership fee first, then continue your booking and pay for your stay with the discount applied.
How long am I signing up for?
It is a 12-month membership (starting from the day you buy it) and is paid monthly. If you'd like to cancel it, you have 14 days from your starting date. Hit the chat support button in the bottom-right corner of your screen to get started – or use WhatsApp at +44 744 417 1707.
How do I cancel mycitizenM+ membership?
If you started without a promo code (or a Free Trial), you have 14 days from your starting date to cancel your mycitizenM+ membership.
If you started with a promo code (or a Free Trial), you can cancel your mycitizenM+ membership anytime before the end of your free trial period.
There are two ways to cancel:
1. Do it yourself - log into your citizenM account (top right corner of the website) and go to the 'membership' section
2. Let us help - hit the chat support button in the bottom right corner of your screen to chat with us – or use WhatsApp at +44 744 417 1707 (text only)
During cancellation, you will see the cancellation conditions which apply to your membership (remaining length of time etc).
You have questions, we have answers! Read the full EU terms & conditions here, or the full USA terms & conditions here.
Need more answers? Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans.
