1 (of 9). Scenario One
It's 8 am, you arrive for your first day at citizenM hotels and you get an impressive and exclusively designed uniform. You are asked to assist at canteenM. By 8.30 am, the first guest orders a regular coffee. Easy. By 9.00 you are asked to make a double latte espresso, one tall, one small, one decaf coffee – no cream, one mint tea, one chai latte tea, three cappuccino's – one with extra milk, one with more sugar, two hot chocolate, a bottle of water and a glass of freshly squeezed orange juice. How do you respond?