As citizenM welcomes a new year, we look back on the road we’ve travelled to become the modern traveller’s hotel of choice.

It’s hard to believe that our fun-loving hotel brand has been around for over a decade, but as the late Walt Disney said, “Growing old is mandatory, growing up is optional.” 


 our growing family


What started as a project to revolutionise the hotel industry, today has become a worldwide phenomenon with 30 hotels and 7,000 rooms (open and including hotels under development) across three continents. In 2017 alone citizenM opened three hotels: citizenM Paris La Défense, citizenM Paris Gare de Lyon and citizenM Taipei – our first outpost in Asia.

your (very stylish) home from home

At the heart of each hotel, our communal living room is a place for you to chill, meet like-minded people and get inspired. Over the years, we’ve updated these vibrant spaces with a selection of books, gallery-quality artworks and travel trinkets. Much like your home or work space, our lobbies are a great place to get together or strike a deal – perfect, then, that they’re even bigger, comfier, and more stylish (thanks, Vitra!) than ever.

every little helps


One thing that unites all our ambassadors is their dedication to guest satisfaction. Over the last year our dedicated team has gone over and above to help make guests’ stays memorable. We’ve turned a champion boxer’s bed into a ring adorned with Muhammad Ali pictures, delivered fresh clothes and a get well package to a guest in hospital and even gave the toothfairy a helping hand for one of our younger visitors.

your wish is our command

From the outset, we’ve asked you to review our rooms and have responded with a stream of updates. Can’t live without Netflix? citizenM lets you stream straight from your device to our huge flat screen TV. That’s if you’re not too engrossed in our free movies, of course. For those of you want to discover Amsterdam and Rotterdam like a true local, we’ve provided free bikes for guests, while gym bunnies can workout with a view at citizenM New York Times Square.

no wall flowers, only blooming personalities

Something that hasn’t changed over all these years are the people that fill our hotels. Step through our front door and our ambassadors – as we like to call everyone who works at citizenM – seem like old friends, offering everything from your favourite tipple to a hug. And they’re no one-trick ponies; you’ll likely spot the same ambassador who charmed you at check-in knocking up a stellar cup o’ joe as a barista.

a belly full of food, an eye full of views

canteenM has evolved from a quick grab ‘n’ go affair has to a place where guests can enjoy big breakfasts, warm meals and an ever-growing selection of fresh drinks and snacks 24/7. Whether you’re burning the midnight oil, have just caught a red eye or crossed time zones, rest assured you’ll never to bed hungry. Plus, when early mornings call, coffeeM caters to on-the-go citizens who want a caffeine-fix without a sit-down affair.

the most unbusinesslike business hotel you’re ever likely to do business in

citizenM was first created for business travellers in search of a stylish yet affordable place to stay. That’s why many of our hotels feature societyM meeting rooms, designed to ignite your next bright spark and impress clients. Today, our meeting rooms are used for everything from training and workshops to press events, movie nights and yoga. Step inside and benefit from unlimited tea and coffee, superfast wifi, smart TV, stationery and wipe-clean walls to get those creative juices flowing.

on cloud nine

To make the most of the spectacular views at citizenM Tower of London, citizenM New York Times Square, citizenM Paris Gare de Lyon and the soon-to-open citizenM New York Bowery, we created cloudM bar. From here, enjoy the views across these spectacular cities and regular live music events with a drink in hand.

looking foward


With the global citizen in mind, citizenM continues to expand its family of hotels across some of the world’s coolest locations. Look out for citizenM New York Bowery, citizenM Kuala Lumpur and citizenM Shanghai Hongqiao among our many openings in the not-so-distant future. With citizenM, the world is your playground. Come join in the fun.



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