how can we help?
We might have the answers to all of life's questions. If not, contact us.
our top 6 most-asked questions
The questions we get asked the most often!
bookings
How, what and where to book.
How do I book?
Who can stay at the hotel?
What can I book?
How can I pay?
Can I modify my booking?
How do I change the dates of the booking via citizenM?
How do I change the dates of the booking via citizenM?
How do I change the dates of the booking if I did not book via citizenM?
How do I change the dates of the booking if I did not book via citizenM?
Can I change the name of the booking?
Can I change the name on my citizenM booking?
Can I change the number of people in the room?
Can I change the number of people in the room?
Can I add breakfast to my reservation ?
Can I add breakfast to my citizenM reservation ?
I already stayed
Can I cancel my booking?
hotel information
Paris, New York or Taipei? Find all location-specific information here.
societyM meeting rooms
How, what and where to book a meeting room.
group bookings
How, what and where to book 11 or more rooms.
contact
All the ways you can get in touch with us.