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bookings

How, what and where to book.

How can I pay in advance?

To pay in advance, log into 'my booking' where you can pre-pay for up to 72 hours (3 days) before your arrival date.

To pre-pay someone else's reservation, you'll need to know the guest's last name, reservation number and the hotel where they are staying. Enter the information on this page to access the booking overview, then click the big red button to pre-pay.

Can I pay on arrival?

Did you book a prepay rate via the citizenM website or app?

With a prepay rate (as the name suggests) you cannot pay on arrival - you pay when you make your booking.

Did you book a flexible, long stay, mycitizenM or mycitizenM+ rate via the citizenM website or app?

You can pay on arrival with any credit card you prefer (it doesn't have to be the same card you used to make the reservation). We accept all major credit cards. We do not accept cash for room payment.

Did you book via a third party (booking.com, Expedia, travel agent, etc)?

Your payment terms are set by the third parties, and you will know if you have to prepay or not at the time of making your booking.

How do I get an invoice?

Immediately after check-out, the final invoice will be sent to the email address confirmed during check-in.

Did you delete the email, or it never arrived? You can view and download your invoice anytime by logging into my booking page. You can also view or download the invoice by filling in the hotel location, the guest's last name and the reservation number.

Can I pay cash?

We do not accept cash for room payment in our hotels. Though no deposit is required, you will be required to present a credit card at check-in for guarantee purposes.

How can I confirm if a payment has been made?

You can check if your reservation has been prepaid at any time through here. You can also contact us via chat if you are unsure.

Do I need to bring the credit card used for booking when checking in?

You will need a credit card to check in, but it doesn't have to be the same credit card used to book. It can be any other card you prefer to use.

Do you take deposits?

Did you book a prepay rate via the citizenM website or app?

With a prepay rate (as the name suggests) we do not take deposits, because you pay for your booking in full upfront.

Did you book a flexible, long stay, mycitizenM or mycitizenM+ rate via the citizenM website or app?

No, we don't take deposits. You only need a valid credit card number to reserve your room online.

Did you book via a third party (booking.com, Expedia, travel agent, etc)?

No, we don't take deposits. You only need a valid credit card with you when you arrive at the hotel.

How can I change the address or the name on the invoice?

We can do that for you, as long as the guest has not checked out. Modifications are not possible after departure. To request your change, please contact us.

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