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how can we help?

We might have the answers to all of life's questions. If not, contact us.

coronavirus information

Everything you need to know about your safety and our house rules.

bookings

How, what and where to book.

hotel information

Paris, New York or Shanghai? Find all location-specific information here.

contact

All the ways you can get in touch with us.

Chat

Couldn't find the answer on our FAQ pages? Click the chat icon at bottom right of the screen to reach a helpful human right now.

Whatsapp

We have WhatsApp and we're not afraid to use it! Send us a text to +44 744 417 1707 and a helpful human will be with you momentarily.

Twitter

Yes, we tweet! Send us a message via Twitter here.

 
Facebook

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How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.