how can we help?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

We have only one kind of room – the perfect one! See what we have to offer here.

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed. 

Every room has a powerful hairdryer (it's hiding under the sink).

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

There is a safe for your valuables in every room – either in the closet or under the bed.

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

For security and soundproofing reasons, the windows in our rooms do not open.

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is both AirPlay and Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast. 

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.