how can we help?

We might have the answers to all of life's questions. If not, contact us.

our top 6 most-asked questions

The questions we get asked the most often!

How do I book, modify, cancel a reservation?

How do I get a booking confirmation, or pay for my reservation?

Where can I find my invoice?

What are the parking options at citizenM?

Can I check in before 2:00 PM?

How old do I have to be to stay at citizenM?


How, what and where to book.

hotel information

Paris, New York or Taipei? Find all location-specific information here.

societyM meeting rooms

How, what and where to book a meeting room.

group bookings

How, what and where to book 11 or more rooms.


All the ways you can get in touch with us.