Time flies. Thank goodness, then, that you’re the pilot. Better still, with citizenM in the cockpit, you’ll never lose a minute.

We pride ourself on being a hotel for the people. At citizenM, that means out with the frills and in with what matters most to you. Since the very beginning we’ve offered one-minute check-in and -out, because we know your time is precious. But if you know anything about us, it’s that we’re not one to rest on our laurels. Rolling out this month, our online check-in promises a seamless, faff-free welcome so that you can make every second of your trip count.

The process couldn’t be more simple. Before your arrival, you can now check in online, pimp your stay with any extras (late check, breakfast anyone?), and receive your personalised QR code. All that’s left for you to do on arrival is to use your code to pick up your room key at one of our kiosks. It takes less than 20 seconds.

Don’t fear; self-service doesn’t mean our ambassadors won’t be of service. A friendly face will always be at citizenM on arrival, you just won’t have to queue to see it. Online check-in helps us help you when it matters the most – sharing tips about the city, pointing you in the direction of a strong coffee after a long haul flight – rather than being tied to a desk.


Online check-in is available in all our hotels except from citizenM London Shoreditch and citizenM Paris Charles de Gaulle Airport, which is following soon.

Make sure to keep an eye out here for the latest developments in our quest to make your trip as seamless as possible. Affordable luxury is just a click away.


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