At citizenM, we take your privacy seriously. This Privacy Statement explains how we collect, process and protect your personal data when you stay with citizenM, visit our websites, App, social media or purchase our services and products.
This icon means that we need your personal data to enter into a contract with you or to take steps at your request prior to entering into a contract.
This icon means that we need your personal data to comply with a legal obligation to which we are subject.
This icon means that we need your personal data for the purposes of a legitimate interest pursued by us or by a third party.
This icon means that we process your personal data based on your consent.
*Please note that if we need specific personal data in order to comply with a legal obligation or enter into/perform an agreement with you, your refusal to provide such data may result in the inability for you to make a reservation or use the relevant service.
EU data protection laws may provide you with the following rights:
We will review your request or query considering our obligations under applicable data protection laws and regulations. We always aim to provide you with a response within 15 days.
Our services are not directed to individuals under the age of eighteen (18), and we request that they do not provide personal data through our services. If we become aware that we have processed personal data of a minor without the valid and express consent of a parent or guardian, we will delete such personal data.
We have implemented appropriate technical and organisational measures to protect your personal data against loss, alteration or any form of unlawful use. Where appropriate, your personal data will be encrypted and securely stored. Access to your personal data by our staff is restricted on a need-to-know basis. Whenever third-parties process your personal data on our behalf we will enter into a data processing agreement with them to guarantee the same level of protection and confidentiality of your personal data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have any reason to believe that your interaction with us is no longer secure, you should immediately notify us via firstname.lastname@example.org.
We do not retain personal data longer than is necessary to fulfil the processing purposes as set out in this Privacy Statement (see "When and why do we use your personal data?"). To determine the exact retention period, we take into account applicable minimum data retention obligations, guidance issued by data protection authorities and statute of limitations under applicable law(s).
As we operate internationally, and provide you with relevant services through resources and servers around the globe, sharing your data cross-border is essential for you to receive our services. You therefore acknowledge and agree that citizenM may transfer your data globally, so that you can use our services. Your personal data may be transferred to a citizenM hotel or our (support) partners in a country outside of the country where it was originally collected or outside of your country of residence or nationality. For technical and organizational reasons and in the context of our digital cloud infrastructure, personal data is also transferred to servers located in the US, or to servers located in countries outside of the European Economic Area. In this regard, we have entered into so-called EU model clauses with receiving parties or make use of Privacy Shield certified partners to ensure compliance with our data protection obligations, or have ensured that a receiving party has in place so-called "binding corporate rules". Please contact us if you wish to receive more information on the specific safeguards we have implemented to ensure an adequate level of data protection regarding such transfers.
This section explains which cookies and similar techniques (hereafter simply referred to as "cookies") we use on our websites (see Annex I for a full list of our domains).
With your consent citizenM places marketing cookies and trackers to advertise our products and services but to you. The marketing cookies also allow us to provide you with relevant offers based on your online browsing, search and booking behavior.
Website functionality and optimization
Withdrawal of your consent
You can withdraw your consent at any time by setting your browser to disable cookies and/or to remove all cookies from your browser.
Your personal data is processed by or on behalf of:
- citizenM Operations Holding B.V. (hereinafter referred to as: citizenM Operations), a limited liability company registered under the laws of the Netherlands, having its statutory seat in Amsterdam, the Netherlands and its offices at Leidseweg 219 (2253 AE) Voorschoten, the Netherlands. citizenM Operations Holding B.V. is registered with the Dutch Chamber of Commerce under registration number 34218994;
- in the context of your stay or booking regarding one of our hotels, the entities operating the relevant citizenM branded hotel, whether owned or licensed by citizenM Operations B.V. and its wholly and partially owned affiliates (each hereinafter referred to as a: citizenM Hotel; see the full list of our citizenM hotels, and the legal entities that operate these hotels here.
In the context of our hotel services and related services/products, citizenM Operations is the point of contact for all your questions regarding the processing of your personal data.
In case you have any questions in relation to this Privacy Statement or the processing of your personal data, please send an email to email@example.com or call +31(0)208117055.
Our Data Protection Officer can be contacted via: firstname.lastname@example.org.
This Privacy Statement may change from time to time. Where appropriate, we will notify you of such changes.
Last update: 8 October 2019
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Last updated: October 8 2019