At citizenM, we take your privacy seriously. This Privacy Statement explains how we treat your personal data when you stay with citizenM, visit our websites or purchase our services and products.
This icon means that we need your personal data to enter into a
This icon means that we need your personal data to comply with a legal obligation to which we are subject.
This icon means that we need your personal data for the purposes of a legitimate interest pursued by us or by a third party.
This icon means that we process your personal data based on your
*Please note that if we need specific personal data in order to comply with a legal obligation or enter into/perform an agreement with you, your refusal to provide such data may result in the inability for you to make a reservation or use the relevant service.
EU data protection laws may provide you with the following rights:
We will review your request or query considering our obligations under applicable mandatory data protection law. We always aim to provide you with a response within 30 days.
We have implemented appropriate measures to protect your personal data against loss, alteration or any form of unlawful use. Where appropriate, your personal data will be encrypted and securely stored. Access to your personal data by our staff is restricted on a need-to-know basis.
We do not retain personal data longer than is necessary to fulfil the processing purposes as set out in this Privacy Statement (see "When and why do we use your personal data?"). To determine the exact retention period, we take into account applicable minimum data retention obligations, guidance issued by data protection authorities and statute of limitations under applicable law(s).
As we operate internationally, your personal data may be transferred to a citizenM hotel or other recipients (such as franchisees) in a country outside of the country where it was originally collected or outside of your country of residence or nationality. For technical and organizational reasons and in the context of our digital cloud infrastructure, personal data is also transferred to servers located in the US, or to servers located in countries outside of the European Economic Area. In this regard, we have entered into so-called EU model clauses with receiving parties or make use of Privacy Shield certified partners to ensure compliance with our data protection obligations, or have ensured that a receiving party has in place so-called "binding corporate rules". Please contact us if you wish to receive more information on the specific safeguards we have implemented to ensure an adequate level of data protection regarding such transfers.
This section explains which cookies and similar techniques (hereafter simply referred to as "cookies") we use on our websites (see Annex I for a full list of our domains).
Website functionality and optimization
Withdrawal of your consent
You can withdraw your consent at any time by setting your browser to disable cookies and/or to remove all cookies from your browser.
Your personal data is processed by or on behalf of:
- citizenM Operations Holding B.V. (hereinafter referred to as: citizenM Operations), a limited liability company registered under the laws of the Netherlands, having its statutory seat in Amsterdam, the Netherlands and its offices at Leidseweg 219 (2253 AE) Voorschoten, the Netherlands. citizenM Operations Holding B.V. is registered with the Dutch Chamber of Commerce under registration number 34218994;
- in the context of your stay or booking regarding one of our hotels, the entities operating the relevant citizenM branded hotel, whether owned or licensed by citizenM Operations B.V. and its wholly and partially owned affiliates (each hereinafter referred to as a: citizenM Hotel; see the full list of our citizenM hotels, and the legal entities that operate these hotels here.
In the context of our hotel services and related services/products, citizenM Operations is the point of contact for all your questions regarding the processing of your personal data.
In case you have any questions in relation to this Privacy Statement or the processing of your personal, please send an email to firstname.lastname@example.org.
Our Data Protection Officer can be contacted via: email@example.com.
This Privacy Statement may change from time to time. Where appropriate, we will notify you of such changes.
Last update: October 18, 2018
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Last updated: May 31 2019