Can I cancel or modify my booking?
You can up to 24 hours before arrival at no charge, no matter how you booked (directly with us, or through external channels). Until the end of this year, all individual citizenM reservations come with free cancellation – that’s for any stay with dates up to and including 31 December 2020.
What happens if you suspect someone has coronavirus while staying at citizenM?
In case of a suspected infection, we have protocols in place to deal with it efficiently. Communication will be immediate and clear to hotel guests and staff.
Do I have to wear a mask during my stay?
Masks are required in line with local regulations.