How do I redeem mycitizenM+ Free Trial?

There are two ways you can redeem the Free Trial membership during the sale period: (1) by booking a stay with the mycitizenM+ rate (2) by signing up for a mycitizenM+ membership.

In both cases the promo code will be applied automatically to your order. Here are both options, step by step:

  1. Book a stay:
    Select the hotel and dates
    Choose the mycitizenM+ rate
    Log in or create an account (you will need to verify your email address before coming back to complete your booking)
    Enter your details and payment info (you will not be charged now, but only when your Free Trial period ends)
    Click continue button to immediately apply the Plus plan benefits to your booking, and start your Free Trial

  2. Sign up for mycitizenM+ membership:
    Log in or create an account
    Enter address
    Enter payment details (you will not be charged if you cancel your Free Trial period before it ends)
    Click pay now to confirm the start of your Free Trial

When does the Free Trial expire?

Your free trial will be active for 6 months from the moment you sign up.

What happens when my Free Trial comes to an end?

The day after your free trial period ends, the membership will automatically convert to a twelve-month paid Plus plan (unless you cancel before the end of the free trial period).


如果您改變主意,所有會籍(每月和年度)都有 14 天的取消期限。

如果您從免費試用開始,您可以在試用期內隨時取消您的會員資格,而且 12 個月的付費期間將不會開始。

要取消您的會員資格,請登入您的 citizenM 帳戶,前往「會員」部分,然後按照步驟操作。 我們將向您發送一封電子郵件以確認取消和剩餘條款(剩餘時間,還剩多少付款等)。

I’m on a Free Trial but saw a better offer, can I switch to get the better deal?

Unfortunately it’s not possible to change your Free Trial period once your Trial has started, and multiple promo codes cannot be combined. For example, if you’re on a one-month Free Trial and see an offer for a three-month Free Trial, it’s not possible to switch to the three-month, or add it to your existing Trial period.



有更多問題?點按本頁右下角的「live chat support」方框即可聯繫我們友好的真人服務員,或使用WhatsApp聯繫+44 744 417 1707。