mycitizenM+ trial period FAQs

How do I redeem mycitizenM+ Free Trial?

There are two ways you can redeem the Free Trial membership during the sale period: (1) by booking a stay with the mycitizenM+ rate (2) by signing up for a mycitizenM+ membership.

In both cases the promo code will be applied automatically to your order. Here are both options, step by step:

  1. Book a stay:
    Select the hotel and dates
    Choose the mycitizenM+ rate
    Log in or create an account (you will need to verify your email address before coming back to complete your booking)
    Enter your details and payment info (you will not be charged now, but only when your Free Trial period ends)
    Click continue button to immediately apply the Plus plan benefits to your booking, and start your Free Trial

  2. Sign up for mycitizenM+ membership:
    Log in or create an account
    Enter address
    Enter payment details (you will not be charged if you cancel your Free Trial period before it ends)
    Click pay now to confirm the start of your Free Trial

When does the Free Trial expire?

Your free trial will be active for 6 months from the moment you sign up.

What happens when my Free Trial comes to an end?

The day after your free trial period ends, the membership will automatically convert to a twelve-month paid Plus plan (unless you cancel before the end of the free trial period).

How do I cancel mycitizenM+ membership?

All memberships - the monthly and the annual - come with a 14-day cancellation period if you change your mind.

If you start with a free trial, you can cancel your membership anytime during the trial period with no obligation, and the 12-month paid period will not begin.

To cancel your membership, log into your citizenM account, go to the 'membership' section, then follow the steps. We will send you an email to confirm the cancellation and the remaining terms (remaining time, how many payments still remain, etc).

I’m on a Free Trial but saw a better offer, can I switch to get the better deal?

Unfortunately it’s not possible to change your Free Trial period once your Trial has started, and multiple promo codes cannot be combined. For example, if you’re on a one-month Free Trial and see an offer for a three-month Free Trial, it’s not possible to switch to the three-month, or add it to your existing Trial period.

I have more questions about mycitizenM+ membership!

You have questions, we have answers! Read the full mycitizenM+ terms & conditions here.

Need more answers? Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans – or use WhatsApp at +44 744 417 1707.