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New York Times Square hotel

citizenM New York Times Square Hotel living room
citizenM New York Times Square hotel - guestroom
citizenM New York Times Square Hotel canteenM breakfast
citizenM New York Times Square hotel - cloudM bar
citizenM New York Times Square Hotel cloud bar terrace
citizenM New York Times Square Hotel building


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The Crossroads of the World... Midtown Manhattan... the core of the Big Apple. Whatever you call Times Square, you'll be sleeping right next to it (in the centre of it all). Strike the perfect work/New York or work/fun balance.

food & drink

24/7 canteenM

work & play

designer living room


share pics with our free Wi-Fi

in your room

superfast free Wi-Fi
free movies
widescreen TV
XL king-size bed
fluffy pillows
power shower
AM & PM shower gels
blackout blinds

pilot your room

Don't get out of bed for ANYTHING... not even to turn on the lights. Use the app or the MoodPad to get the room ambiance just right, with only a swipe of your finger.

  • adjust lights & blinds
  • browse TV channels
  • control temperature

your questions answered

hotel information

All you need to know about sleeping, working and having fun at citizenM.

Is your hotel open ?

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Is cloudM rooftop bar open during my stay?

We're sorry, our cloudM rooftop bar is temporarily closed. We will reopen as soon as it's safe to do so.

Is the hotel living room open during my stay?

Please ask an ambassador at the hotel for the latest guidelines regarding the use of living room - they may change between the time of your booking and arrival.

Is canteenM open?

Our canteenM is open, but we follow the official latest NYC guidelines:
• 25% occupancy in canteenM and living room (sorry, no
seating at the bar), table service only
• no alcohol sales between 10.00 PM and noon, all
alcohol orders must be accompanied by a food order
• after 10.00 PM, please take all food and non-alcoholic
beverages to your room
• you may order food delivery, but please ask the courier
to wait for you outside, and consume the food in your

How do I get to the hotel?

What's your address?

citizenM New York Times Square hotel
218 West 50th Street
New York NY 10019

Do you offer parking at the hotel?

citizenM New York Times Square does not offer parking on the hotel grounds, but we've searched high and low for some alternative options in the area:

1) Eastway Parking (currently due to Covid19 restrictions, this parking is not operating 24 hours anymore) 

Car park entrance/ exit on 225 West 49th Street (between Broadway & 8th)

2) Valet Garage

235 W 50th St. (1633 Broadway) 

3) Find the available parking options at the time you arrive in the city, using or app.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 39 USD during booking, at online check-in, or in person at the hotel.

What can I find at the hotel?

Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Do you have a gym ?

Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.

What and when can I eat?

Can I see your menu?

We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant). Click here to see what’s cooking and pouring at citizenM

 When staying with us, you can browse the menus and place orders via the free citizenM app – download it here!

Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 13.95 USD+taxes per person.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.